Business Consultant
CSG International Pvt. Ltd
Total years of experience :9 years, 1 Months
Currently working on CSGi WBMS Tools Interconnect (10.1), IFM (10.1).
• Participated in the development and deployment of ICT 10.1 Application.
• Assisted in the production of numerous other WBMS applications for clients.
• Develop scripts for real time batch processing and to generate accurate reports.
• Log service requests and resolve the issues reported by the clients within standard time.
• Execution of administrative tasks and duties like managing the servers, handling the logs and
calling the clients to support them on their problems.
• Gathering of information for reports by contacting the clients .
• Making plans to increase the profits on the company’s products and attract more customers.
• Providing high quality services to the customers and take their review after giving them the
solution of their problems.
• Troubleshooting Problem tickets and service tickets.
• Support Presales team with Customer Meetings & Discussions.
• Carry Out Product Training and Presentations at Customer Site.
• Perform UAT and SIT.
• Perform Migration of ICT sever from version 8.1 to Version 10.2
• Supporting day to day billing activities
Projects Handled:
UMobile Sdn Bhd ( Malaysia)
UMobile is a Telecom Operator working out of Malaysia. Ericsson handles the managed services and
operations for UMobile.
BSCS IX Release 3
• Billing and Mediation Operations.
• Roaming - TAP IN and TAP Out file processing.
• SQL Scripting and automating manual tasks to improve performance.
• Daily Operation handling and service management activities
• Analyzing and resolving all BSCS Operational Issues - Customer Trouble tickets (TT) solving.
• New features SOP preparation with process knowledge transfer.
• Handling Critical incidents and provide RCA.
• CDR Rejection Handling
• Resource Administration
• Co-ordination with customer for issues & approvals.
• Daily trouble Tickets ----On- call support in 24*7 environments.
• System ZLD Maintenance and Supporting Front Office with the details for monitoring purposes.
• Housekeeping Activities on the servers to maintain Sanity
Interconnect & Intermediate
• Worked on CSGI Interconnect (version 10.1), Intermediate (version 7.1) Managing end to end
wholesale business management activities for Billing for U-mobile (Malaysia based Telecom
Operator).
• Maintaining & managing new requests for any type of call scenarios.
• Managing or updating information in different reference tables for correct call routing.
• Verifying test traffic generated by customer on U-mobile network or vice-versa.
• Pricelists configuration for wholesale business partners.
• Reference data maintenance.
• Expertise in resolving rejected/suspense CDRs.
• Managing different types of requests received from customer’s end and providing solution.
• Report generation/report formatting for new customers through shell scripts.
• Customer's Dispute management.
• Knowledge of IME Systems, Portals and Business Logics.
• Able to configure and change in Portals and Systems.
• Knowledge of System Monitor and File Registry.
• Able to create and update in IME tables.
• Knowledge of EPS Window.
• File system, application space management and DB space management.
FM (Financial Manager)
• End to End configuration for new Operator’s Invoice generation.
• Complete Reference data maintenance & Space monitoring.
• Invoice & EPS Generation
• Generating Settlement and invoice reports to different customers in Financial Manager.
• Housekeeping activities for FM.
• Invoice template creation in jasper ireport 5.1.0
• Monitoring server/application activities and running processes.
Route
• Working on CSGi Route (version 8.2.1)
• New agreement setup in Route (Operator, Agreement, Product, Profile, Template configuration)
• Rate configuration
• Price list importing
Awarded as Ace Performer & Rockstar performer
Embedded C from BRICS incubated by IIT Kanpur
,
,
,
,