sales associates
trafalgar
Total years of experience :4 years, 7 Months
· Ensure high levels of customer satisfaction through excellent sales service
· Assess customers needs and provide assistance and information on product features
· Welcome customers to the store and answer their queries
· Go the extra mile to drive sales
· Remain knowledgeable on products offered and discuss available options · Cross sell products
· Handle returns of merchandise
· Build productive trust relationships with customers.
•Receiving shipments, and then snipping and displaying our flowers. •Topping up watering solutions to enhance our flowers' life spans.
•Advising clients on possible flower combinations. Providing occasion-specific flower suggestions. Carefully arranging palatable bouquets for purchase.
•Packaging clients' flowers to prevent breakages.
Instructing clients on suitable transporting and feeding processes.
•Coordinating all regional flower deliveries.
• Responsible for stock handling, stock transfer and receiving stock, scheduling VM display maintenance, cash handling, providing exceptional customer service and making sure of customer satisfaction.
• Solving problems that relates to broken jewellery, diminished natural gold plating, fixing watches including handle, battery, machine and crystals.
• Keeping track of all my KPIS, teamwork, action plans and data to ensure target achievement and shop coordination.
•Developing authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience.
•Promoting the features and benefits of the Swarovski Crystal Society membership to all consumers and meeting established monthly membership sales goals.
•Maintaining a flexible work schedule including evening, weekend and holiday availability
Maintain the spirit of ownership by demonstrating strong problem-solving skills
•opening and closing the store
• Updated company databases, inputting customer and supplier information, including contact information and payment details
• Validated data to ensure correct entry and accuracy, spotting errors and correcting mistakes as necessary
• Maintained digital and hard copy filing systems, sorting incoming mail, labeling customer records, and reviewing files on an annual basis
• Answered telephone calls, greeted and assisted clients upon entry to the office
• Greeted and welcomed guests and provided a positive first impression of the organization.
• Directed guests and answered their questions.
• Maintained security and telecommunication systems.
• Notified workers of visitor arrival.
• Worked on team projects for new products and services avaliable to clients
• Helped train new employees to comply with Airbnb's customer service expectations
• Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish
• Worked on implenting new services to attract new potential clients
• Operated cashier stand to help customers efficiently and processed reward cards to benefit customers when appropriate
• Completed weekly price changes and assisted in inventory control
• Guided customers on purchases based on interests, promotions, and other sales prefernatial parameters
• Worked on team projects for new products and services avaliable to clients
• Helped train new employees to comply with Airbnb's customer service expectations
• Assisted customers with inquiries, issues and concerns by providing relevant information in English and Arabic
•Worked on implenting new services to attract new potential clients
completed business projects and meetings with respective companies, done sales case studies and servicing the community
still present in university, not graduated yet
