رافي Mamidipalli

Led an engineering team managing two critical microservices and the DirSync application within Webex's
common identity platform. The microservices are responsible for authentication and authorization, handling ~200-
250M requests per day with sub-100ms latency. DirSync synchronizes 14M+ enterprise Active Directory users,
growing at 250K/month. Implemented CI/CD pipelines, automated testing, and container orchestration using
Docker and Kubernetes to ensure high availability and fast delivery.
•
Owned the backend architecture for help.webex.com, the help article site for Webex, overseeing all aspects of
DevOps. Conducted POCs to improve search functionality and develop chatbots using LLM and GenAI. Leveraged
data pipelines with Snowflake and Power BI to enhance site-related analytics, enabling advanced data visualization
and insights into usage patterns for improved user experience.