Manager
Realsome (Pty) Ltd
Total years of experience :27 years, 11 Months
•Management of the business and ensuring customer satisfaction.
•Promotion of the business to the prospective clients and networking
•Management of monthly cash flow.
•Liaise with the bookkeeper and suppliers
•Project planning, job, tendering, costing and pricing.
Marketing of the business.
Resolving customer quiries
•Ensure efficient customer service to all sectors including: Commercial, Industrial, Municipal, Residential and Prepaid customers.
•Reducing energy loss by involving all relevant stakeholders.
•Management of energy loss through Meter Bypass, Meter temper, Revenue loss, energy balancing.
Meter registration and data verification.
•Handling customers queries, inter-alia meter reading problems, debits and credits, non-delivery of accounts and
•quotation for electricity connections
•Enhance the management of old and new customers to maintain the best and individualised customer service.
•Ensuring the achievement of all departmental targets in terms of energy needs.
•Related Project management.
•Recruitment and promotion of potential candidates.
•Placements and mentoring of graduates in training.
•Management of resources and the budget thereof.
ACCOMPLISHMENTS
• 2013/14 Best Area performance in the Region for electricity connections.
• Improved and closed more than 100 000 outstanding logged queries by using joined departmental resources.
• Improved customer communication by proactively announcing faults via sms system and by sharing service offerings inside the service offices, in a form of customer forums, safety lessons via television clips and also reduced the number of fatalities by having increased number of safety education at schools and public forums.
• Successfully co- chaired the claims committee and reduced the number of claims by conducting postmortem into each claim, by using the outcome of the claim.
• Absorbed good quality graduate through the learner-ship program. Mostly were employed in the fields they excelled in.
To provide a one-stop specialised and personalised service to directly-supplied non-residential users with an annual consumption of between +/- 4 and 50 GW h and to manage the customer interface with them on behalf of Eskom. This would start with a new application followed by connection to billing of the point of supply.
The customers included the large customer users in and around Ekangala district municipality.
• Mines
• Hospitals
• Pumps
• Farms
• Residential complexes
• Industries.
• Telkom points
• Transnet points.
RESPONSIBILITIES
Manage all customer service interface objects to enhance customer service in a defined geographic,
area with the objective of providing excellent customer service.
Control the daily operations of service outlets within the area.
Manage human resources of area service delivery objects by amongst others receiving feedback
Activities performed and taking corrective action when required.
Manage area performance.
Conduct community /stakeholder meetings.
Manage the electrification of every household and reach the set government target.
Engage with community leaders on issues raised about electricity.
RESPONSIBILITIES
Manage all customer service interface objects to enhance customer service in a defined geographic,
area with the objective of providing excellent customer service.
Control the daily operations of service outlets within the area.
Manage human resources of area service delivery objects by amongst others receiving feedback
Activities performed and taking corrective action when required.
Manage area performance.
Conduct community /stakeholder meetings.
Manage the electrification of every household and reach the set government target.
Engage with community leaders on issues raised about electricity.
Motivate and supervise residential sales advisors.
Monitor sales and customer service targets and performance of
the department.
Evaluate surveys carried out by residential sales advisors.
Ensured effective support of marketing and customer service
programmes.
Provide management with area information in a report form.
Promoting and ensuring better relations between the company
and customer at regional level.
Handling customers queries, inter-alia meter reading
problems, debits and credits, non-delivery of accounts and
quotation for electricity connections.
Informing prospective customer in both urban and rural areas
about the procedures for acquiring electricity.
Promoting and ensuring better relations between the company
and customer at regional level.
Handling customers queries, inter-alia meter reading
problems, debits and credits, non-delivery of accounts and
quotation for electricity connections.
Informing prospective customer in both urban and rural areas
about the procedures for acquiring electricity.
Collection of revenue from the cash office.
Balancing of Cash book and Banking.
The course equips future managers with the necessary skills and knowledge to be able to make informed and value-added decisions for their companies. The focus is on managerial skills, financial skills and administrative skills. The management component of the course equips graduates with the managerial, planning and organising skills to lead and control a department within the organisation. The financial component equips graduates with the tools and knowledge to be able to interpret the current financial position of the company, in order to plan the financial future of the company. The administrative component equips graduates with insight into the administrative running of the business.