ري Riyaz

• Responsible for day-to-day operations of Theoretical Training in all 9 driving schools in Qatar, reporting to the CEO of Holoteq directly.
• Monitoring the training activities on each school with regular visits and ensuring all operations are running smoothly.
• Attending to customer complaints and take necessary measures to sort out issues.
• Managing nearly 100 staff assigned to Driving School activities and arranging various shift timings according to the requirement of Driving School management and addressing issues, if any.
• Maintaining good relationship with School Managements and Traffic Department so as to not compromise the value of the Services offered by Holoteq to all parties involved.
• Organizing training / providing assistance to other departments as well.
• Maintain market share of products and business development by analyzing and cross checking competitors’ activity.
• Developed customized latest products to Traffic police and other government offices.

Al-Islami Credit Card
•Regular contacts and visits to potential and existing customers to provide them with relevant product & services information to proactively seek business, thus achieving incremental revenue while maintaining highest levels of customer satisfaction.
•Promoting the new Al-Islami Credit Card which launched on the first quarter of 2006. Meeting new customers and company heads, converting customers into all over products including credit cards. Achieves monthly targets, also done many products presentations and got a good name by the department head and played a neat roll in the team.
•Responsible for providing financial solutions to a selected group of high value customers that would result in a "win win" situation for both the client and the bank. Active involvement in cross selling other products offered by the bank. Responsible for convincing and converting 2 large corporations to be trade partners within the first six months of employment.

TECH SYSTEMS \[pvt\] ltd.,
Customer Service
Colombo Sri lanka

leadership and direction to the multicultural team of 13 agents/