Rohit Gairola

Role & Responsibilities:

1. Supervises and trains the staff in the setup, safety procedures, company policy and service of food and beverages according to standards.

2. Informed employees about daily events and conducted pre-shift meetings to ensure they are clear about events.

3. Checked daily operations of banquet food and beverage outlets to ensure cleanliness, high-quality food and food presentation and make sure sufficient supplies and equipment are available for the function.

4. Investigated & rectified customer complaints regarding food, beverage, quality & service.

5. Establish methods to meet work schedules and co-ordinate work activities with other departments

6. Monitored and purchased inventory to ensure sufficient levels to accommodate demands.

7. Updated Standard Operational Procedures (SOP) for servers and bartenders.

8. Maintained and reconciled cash bank and Ensures all guest checks are billed and signed by the host according to planned arrangements.

9. Ensures accurate daily sales reconciliation and postings are completed.

10. Adhering to all banquet standard process and also hotel standard policies and procedures.

11. Display awareness and compliance with hotels security, safety, emergency and energy procedures.

12. Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets.

Achievement:

Got certificate for Trainer of the month on a couple of occasions.

Role and Responsibilities:

1. Managing Daily Operations of the Area.
2. Coordinated with manager’s regarding store requisition & up-coming events requirement/equipment and casual request purpose.
3. Outdoor catering and Banquet Function for arranging buffet equipment.
4. Taking care of Banquet Dispense Bar.
5. Received and greeted guest politely, leaving a positive impression of the hotel in their mind.
6. Responsible for taking orders and assisting the cook in preparing food as per the order of customers.
7. Ensured accuracy and speed of order.
8. Coordinate with a guest for smooth operation.
9. Taking care of the conference and provide all amenities to the guest.
10. Providing effective supervision of all food and beverage services.
11. Provide excellent service to the guest.
12. Responsible for the next function setup on a daily Basis.


Achievement:
Got certificate for an employee of the month on a couple of occasions.