Sajeena Shaji, Office Administrator / Senior Travel Consultant

Sajeena Shaji

Office Administrator / Senior Travel Consultant

Prestige Travels

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Computer Science
Experience
10 years, 2 Months

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Work Experience

Total years of experience :10 years, 2 Months

Office Administrator / Senior Travel Consultant at Prestige Travels
  • United Arab Emirates - Abu Dhabi
  • My current job since October 2016

Effectively maintaining and monitoring the business data and asset management systems
* Managing cash and reconciling daily cash flow of the company
* Supporting the Director and Senior Leadership of the business by providing administration support for
their roles
* Answering incoming calls in a courteous and friendly manner
* Plan and sell transportation, accommodations, insurance and other travel services
* Cooperate with clients to determine their needs and advise them on appropriate destination, mode of
transportation, travel dates, costs and accommodation.
* Use promotional techniques and prepare promotional materials to sell itinerary tour packages
* Collecting and processing payments and keeping clients up to date with any changes
* Dealing with complaints and refunds
* Handle standard and custom itineraries for individuals and groups
* Train new joiners

Airport Ground Staff at Saudi Arabian Airline
  • India - Kerala
  • January 2015 to September 2016

* On board services and sales
* Passenger assistance and welfare
* Luggage check-in assistance
* Security and safety awareness
* Promotion of Saudi Arabian Airline’s products

Travel Consultant at Air Travel Enterprises India Limited
  • India - Kerala
  • April 2014 to December 2014

* Plan, price and sell world-wide vacations to customers
* Build and expand customer relationships, and generate repeated business
* Handle standard and custom itineraries for individuals and groups
* Advise customers about passports, vaccination, visas and travel options
* Execution of marketing and promotional plan for the company

Education

Bachelor's degree, Computer Science
  • at Bharathiar University
  • May 2020

Currently pursuing B.Sc Computer Science (2nd year) with Bharathiar University, Tamilnadu, India.

Diploma, Science
  • at IATS, Adoor
  • August 2018

courses: Completed IATA aviation diploma program from IATS

Specialties & Skills

Document Control
Team Management
Office Administration
Front Office
Customer Service
ASSET MANAGEMENT
CASH FLOW
CUSTOMER RELATIONS
FRONT OFFICE
INSURANCE
LANGUAGES
LEADERSHIP
MANAGEMENT

Languages

Arabic
Intermediate
English
Expert
Malayalam
Native Speaker
Tamil
Expert

Training and Certifications

IATA Aviaition Diploma (Certificate)
Date Attended:
March 2014