Maintenance and Monitoring Lead
Accenture Federal Services
Total years of experience :10 years, 10 Months
Supported client's resources and customers while using client's custom made products. Responding to clients' needs and inquiries while closely working with development and testing teams, discussing and reviewing best solutions
Led several product testing releases working with teams locally and remotely.
Responsibilities included :
•Collecting/ reviewing Clients' requirements
•Planning testing phases
•Creating and reviewing test scripts
•Supervising test scripts implementation
•Discussing results with development teams and clients test approval team.
•Performing quality and performance testing as needed
•Mentoring the clients' software team to understand and apply reactive technologies
Working on client's location and development team, included teams from other contractors.
•Creating and reviewing design documents in accordance with the clients requirements
•Creating Test plans and scripts
•Developing front and back end modules
•Perform code peer reviews
•Working with the client's Customer Approval Testing, CAT, team and reviewing results accordingly.
•Arranging and providing training to clients' resource and customers on new products and responding to their inquiries and concerns while meeting in person or online seminars
Manager preparation training for supervisors to develop into future managers.
Training included: budget planning and control, building teams and raising qualities, promoting skills leading to success, and exploring means for teams development and success