Salman Siddique

Managing a team of property managers and revenue associates to improve the business of
assigned portfolio and City(Bangalore) of more than 2000 SRNs and a portfolio of 45+ asset
owners.
• Managing revenue of the city by compiling and analyzing data to make appropriate decisions on
pricing, running discount campaigns to increase revenue and profits for the partners.
• Leading a team of revenue associates to increase sales by directly converting leads into bookings
for the property.
• Engaging partners and effectively strategize to improve profitability by providing solutions for
sales and operations for the asset owners.
• Providing support to asset owners on all customer-related queries and escalations.
• Auditing of assets at the time of onboarding and providing alignment to go live by following a
set of SOPs.
• Hiring and training property managers on process changes and operational and sales-related
SOPs.
• Providing exceptional support to customers facing booking or operational related challenges.

Leading a team of Operations executives to manage daily operations of home maintenance
categories for Bangalore city.
• Managing service providers and vendors by coordinating with them for the successful
completion of work orders.
• Directly managing customer escalations and building a long-term relationship with clients to
have business continuity.
• Working on customers feedback to improve service quality, Hiring and training service providers
which have helped to build a strong customers base resulting in higher sales numbers..

Managed end-to-end operations for e-commerce store by carrying daily routine operational
tasks of sorting, assigning, packing, and dispatch of orders across PAN India.
• Coordinated with multiple logistics aggregators for timely delivery of purchase orders and
custom clearances.
• Managed Inventory post procurement and performed regular quality checks.
• Managed customer queries and escalations regarding refunds, returns, and product-related
queries from customers.

Co-Founded an Online Artificial jewelry e-commerce store that was catering to
customers PAN India.