Senior Presale Consultant
International Turnkey Systems Group - Other locations
مجموع سنوات الخبرة :17 years, 1 أشهر
Accomplished Job Tasks and Responsibilities:
•Products presentation and demonstration (Asset Management & Treasury focus).
•Rendered supports in the technical qualification of sales opportunities.
•Provided answers to (technical) questions in (RFI) and (RFP).
•Built custom demonstrations as per customer’s business and scope.
•Assigned tasks to development team to prepare POC if needed with follow up.
•Delivered Proof Of Concepts (POC).
•Participated actively in dialoguing with external and internal customers.
•Preparation of Scope Of Work (SOW), Costing Sheet and other proposal deliverables.
•Enhanced technical relationship with prospects and existing customers.
•Assisted in the qualification of opportunities and/or identification of target accounts.
•Assisted in the creation of a sales cycle plan.
•Assisted customers, prospects and sales representatives to build a compelling and competitive business case and ROI (Return of Investment).
•Manages hand-over to the service functions: (Post-Sales Support and Professional Services) for live project implementation.
Asset Management & Treasury Products)
Accomplished Job Tasks and Responsibilities:
Assisted the Product Manager in the following areas:
Research and Analysis
•Research and analyze market conditions
•Identify key competitor and consumer trends
•Articulate market requirements and opportunities
•Work with research regarding product development
Product Planning and Management
•Determine product specifications
•Assist in creating product road map
•Prepare product documents including Market Requirement Documents and product use cases to drive product activity
•Oversee product development
•Manage and communicate with cross functional teams
•Conduct product presentations
Customer and End-User Support
•Manage product-related support, feedback and inquiries from users
•Co-ordinate market research to track customer and end-user feedback
•Monitor product inventory
•Use market feedback to inform product refinements and ongoing development
Implementation Team Leader (Investment & Treasury)
Accomplished Job Tasks and Responsibilities:
•Acted as an implementation leader For Investment & TreasuryProducts.
•Allocated Implementation tasks onsite.
•Followed up the onsite activities in different sites.
•Prepared GAP analysis document
•Provided system training to customers.
•Ensured issues are identified, tracked, reported and resolved in a timely manner.
•Guided the implementation team for against any business or implementation issues during the implementation phase.
•Communicated needed changes to the development team.
•Suggested areas for improvement in internal processes along with possible solutions.
•Worked with client personnel to identify required changes.
•Preparing and reviewing the full business requirement such as (SRS, business scenarios, reports, etc..) requested by the clients before sending it to Product Manager for approval.
•Fully cognizant of all business rules in Gcc Markets of Asset Management, Treasury and related operations and financial aspects.
•Prepared the full business requirement according to changes in markets rules and regulations.
performed:
•Quickly understands and proffers a remedial approach to business issues and data challenges of clients' organizations and industries.
•Identifies clients’ organizations’ strengths and weaknesses, and suggests areas in need of improvements.
•Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
•Develops functional and system design specifications for client engagements.
•Led testing efforts.
•Ensured issues are identified, tracked, reported and resolved in a timely manner.
•Works with client personnel to identify required changes.
•Communicates needed changes to development team.
•Suggested areas for improvement in internal processes along with plausible solutions.
•Led internal teams/task forces.
performed:
•Analyzed customer product issues within released applications.
•Worked with product development, R & D and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
•Collaborated with team members to share knowledge of issues and corresponding resolutions or workarounds.
•Understanding the applications needed to provide answers and training to Technical Support and Sales Departments.
•Developed training materials and web based support materials.
•Assisted the Technical Support Centers, Sales, Value Added Resellers (VARS), Original Equipment Manufacturers (OEMs), and high profile corporate customers.
•Worked on the entire products' lifecycle which includes participating in Marketing Requirements Documents (MRD), Spec Reviews, running Beta programs, and participating in Product Development team meetings.
Implements solutions
•Conducts training
•Reports issues & customer supports
•Collects requirements from customers
Business Knowledge
Fully possesses the business knowledge required in the following business sectors and fields :
•Brokerage companies
•Custodians
•Investment companies
•Banks (Wealth Management)
Projects Led
Implementation leader for the following projects
Barwa Bank (Qatar)
GCC Brokerage Companies like
•Vision brokerage company (Oman)
Responsibilities performed:
•Determined the appropriate products or services with clients and customers to define project scope.
•Acted as the primary project contact for clients and internal groups.
•Provided continuous project feedback and status updates to key stakeholders.
•Developed project plans and related task lists as necessary, updated plans accordingly.
•Worked with clients to determine parameter settings and key parameters into proprietary databases.
•Managed multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
•Developed and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
•Maintained accurate and complete documentation including parameters, network, paperwork, and documentation for all clients’ interactions.
•Provided occasional after-hour support for clients’ implementations.
•Worked with resource managers to create capacity plans and resources forecasting.
•Worked with project managers and project teams to ensure internal project audit points are managed and tracked.
•Developed and maintained consistent standards for project status reporting for internal and external purposes.
performed:
•Bank Reconciliation.
•Journal vouchers.
•Cheque Payments.
•Booking of daily sales transactions.
•Booking Daily expenses
•Declared monthly profit and loss statement.
•Calculating monthly bonus.
University: