Customer Service Representative
Convergys Phils. - MOA
Total years of experience :9 years, 2 Months
Answering calls and calling back of the customers
•Assisting customer to their inquiries
•Processing refund, making purchase on customers behalf
•Assisting customers for basic troubleshooting on their account
•Encoding, documentation of customers files and case notes
1. Handling customers and Account Executive's files.
2. Encoding, documentation, filing of important documents.
3. Answering calls, inquiries and emails.
4. Orders and freight processing for provincial.
5. Items monitoring.
6. Assisting my superiors to their other concerns and personal matters.
Handling Account Executives and customers files
•Encoding, documentation, filing of important documents
•Answering calls, inquiries, and emails
•Assisting customers on their inquiries, emails & calls
•Orders and freight processing (provincial)
•Items monitoring
Assisting customers in their inquiries via email, phone and in person
•Documentation and encoding of important documents
•Assisting my superiors to their other businesses and personal matters
1. Organizing events, meetings, travel booking and hotel reservations.
2. Assistin in assessing, screening and interviewing of Office Staff applicants.
3. Documentation and encoding of important files.
4. Answering calls and emails, faxing documents to clients.
Assisting the Doctor for patient consultation
•Data encoding of the patient's records
•Processing medical records of the patients
Creating special diet for individuals. Appropriate diet for the patients. Securing nutritional value and calrie intake of the foods that has been served in the food industries. Calorie intake computation. Nutriion and diet counselling Feedin program for less fortunate and malnourished children.