Manager Operations
Reliance Jio Infocomm
Total years of experience :15 years, 7 Months
Cisco CUCM, Cisco Unity Connection, Cisco CUBE and Cisco IP Telephony Implementation.
Handled Various migration projection viz, Avaya to Cisco, Panasonic to Cisco IP Telephony, NEC to Cisco IP Telephony.
Handled Jio IMS Migration for Various Reliance offices viz all India Plant location, State offices and other location.
Hands on Experience towards Cisco CUCM, Cisco Unity Connection, Cisco Voice Gateway, Cisco Emergency Responsder, Cisco UCCX.
Configurations of Dial Plans, Route Patterns, Translation patterns, Hunt pilots, Conferencing. Time of day routing and Licensing.
Implementation and troubleshooting of Cisco Unity Server, Unity Connection i.e. Call Handlers, Direct and forwarded call routing, SMACs Related to VM profiles
Implementation and troubleshooting of UC500, CME, Cisco unity express, Software upgrades on UC500, VPN related issues for remote site IP Phones.
Working directly with client for reduction in efforts. Preparing SLA KPI reports, Consuming more work from client, stabilizing the day to day work and reduction in cycle time of the Incidents SMACs
Implementation, testing and troubleshoot Cisco unified communication solutions including call processing (CUCM 7.1) voice gateways (H323, MGCP, SRST).
Registration of End points like MGCP Gateway, IP phone on Cisco Unified Communication Manager Version 5.0, 6.0, 7.0.
Configure Cisco Call Manager to enable features and services to include music-on hold, speed Dials, call park, call pick-up for Cisco phone configuration, Device pool configuration, trunk Configuration.
Configuration of CME & Cisco unity connection voice mail setup. Configuration of Class of control (CSS, Partitions).
Responsible for maintaining and configuration National Metro Ethernet Network of(more than 40000 Cisco devices ) RCOM.
Metro Ethernet Network team is responsible for resolving all the hardware as well as software issues related to Cisco devices and highest escalation point for all operational teams
Responsible for Network Planning & Engineering to remove Constraints & Choke in the Transport Network by optimizing traffic.
Planning the Path for Important Ckt’s of the Network & implementation of the same as per the plan with protection during Double-Cuts in the Ring and all the mentioned Services hosted on networks.
Bachelor of Engineering in Electronics and Telecommunication