shaimaa emad

Professional
Experience

Senior Operations Manager (April 2012 till Present)
Job Description & Main Duties

• Facilitate special event registration and execution.
• Make important policy, planning and strategy decisions.
• Help promote a company culture that encourages top performance and high morale.
• Work with board of directors to determine values and mission, and plan for
Short and long term goals.
• Providing customer service to organization employees

• participating in recruitment efforts
• Posting job ads and organizing resumes and job applications
• scheduling job interviews and assisting in interview process
• Collecting employment and tax information
• Processing payroll, which includes ensuring vacation and sick time are tracked in the system and answering payroll questions
• Carry out specific projects, research and administration as required by the
CEO
• Organizing and attending meetings, and arranging business trips (including flights and accommodations), ensuring the CEO is well-prepared for meetings/business trips, preparing meeting agendas.
• Organization of corporate & company entertainment, management meetings and events.
• Handle meeting with internal and external client
• Handle Accommodation, transportation and even get visa for trainers
• Take training for new system to work on and teach staff (CRM, TMS…ETC)
• Handle meeting with suppliers

• Perform financial and administrative activities including budgeting, reporting, reviewing, estimating, and analysis.
• Handling trainer’s calendar and clients requirements
• Develop and maintain standard operating procedures for all business functions.
• Evaluate current business processes and recommend corrective action plans for improvements.
• Provide support and supervision to business operations staff.
• Train and mentor lower level employees in business operations.
• Ensure compliance with operational policies and standards.
• Type correspondence, reports and other documents
• Staff attendance analysis report & tracking
• welcomes new employees to the organization by conducting orientation
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintain office files, Open and distribute the mail
• Assist staff with administrative duties as requested
• Handle Medical and life insurance for the organization
• Preparing or updating employment records related to hiring, transferring, promoting, and terminating
• Research and assist with the preparation of motions, policies and procedures
• possess cultural awareness and sensitivity

•Preparing reports, handling information requests and performing clerical
Functions such as preparing correspondence.
• 1Receiving visitors from abroad, arranging conference calls and
Scheduling meetings.
• Maintain the general filing system and file all correspondence, plus
Compose type and draft all letters, memorandums and reports.
•Attend meetings and prepare meeting minutes & action items.
• Coordinate repairs to office equipment
• Performance management and improvement tracking systems (working on the Aurora System for identity, security, time & attendance solutions)
• Developing and introducing flexible work solutions

• Worked as an international advisor in the u.k department in the call center in the 1st line technical support where my KPI'S depend on the customer satisfaction survey.
• Have delegation from my manager to deal with complains and hard calls.

Worked as an English instructor for adults on a project for 3 to 6 months for the A students.

Teaching adults in different companies

Make sure that they can use their English easily in their daily life & help them to feel more confident talking and speaking in English