Secretary & administration office
Board of Trustees
Total years of experience :9 years, 9 Months
At Office of the Chairman of the
-Follow-up of the companies in the Ragab Group that my boss is managing.
Like : Ragab Motors and Ragab Bonded Warehouse
- Arranging daily, weekly and monthly appointments.
- Organizing and attending meetings.
- Writing minutes of meetings and follow-up the points agreed upon in the meetings to raise the efficiency of work.
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Dealing with incoming email and post, often corresponding on behalf of the manager.
- Responsible for all office admin work & quality assurance.
- Organize and schedule meetings and appointments according to senior managers’ instructions.
- Publish employment ads, contact candidates and schedule.
- Follow-up all purchase orders signed by the Chairman and follow-up procurement department in the implementation of the procurement process and the issuance of supply orders and make sure to finish all the required papers until the arrival of the required product and the completion of receipt procedures.
- Follow-up of the Legal Department in the follow-up of cases that exist with the companies.
- Book hotels to the Chairman in case of travel or communication with the contracted tourism company and follow-up arrangement of all travel requirements and determine the interviews that will be.
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Dealing with incoming email and post, often corresponding on behalf of the manager;
• Organizing and attending meetings and ensuring the manager is well prepared for meetings
• Responsible for all office admin work & quality assurance.
• Organize and schedule meetings and appointments according to senior managers’ instructions.
• Publish employment ads, contact candidates and schedule
• Follow-up all purchase orders signed by the Chairman and follow-up procurement department in the implementation of the procurement process and the issuance of supply orders and make sure to finish all the required papers until the arrival of the required product and the completion of receipt procedures
• Follow-up of the Legal Department in the follow-up of cases that exist with the university and the company
• Book hotels to the Chairman in case of travel or communication with the contracted tourism company and follow-up arrangement of all travel requirements and determine the interviews that will be.
1/9/2013 - 15/8/2015 Follow up Call Center & customer
service coordinator
Royal home Real Estate Development
* Leading the Customer Services staff.
* Resolving complex issues and inquiries.
* Implement policies and instructions for senior management.
* Follow-up sales orders with planning and production departments to
meet customer requirements in terms of delivery dates and
shipment.
* Make monthly customer evaluation reports and develop them every
period.
* Work the customer survey plan and deliver it to the customer service
customer for implementation.
* Random sampling to survey customers to follow customer
satisfaction.
* Follow-up complaints by customers to work on solving them and the
work of statistical complaints that require the intervention of senior
management.
* Work visits to customers to update their data and document greater
communication channels with customers.
* Preparing quarterly reports for all the above and comparing them
with previous years.
* Follow-up issuance of invoices with the financial management and
delivery to the collection department in a minute to be delivered to
customers.
• Leading the Customer Services staff.
• Resolving complex issues and inquiries.
• Implement policies and instructions for senior management.
• Follow-up sales orders with planning and production departments to meet customer requirements in terms of delivery dates and shipment.
• Make monthly customer evaluation reports and develop them every period.
• Work the customer survey plan and deliver it to the customer service customer for implementation.
• Random sampling to survey customers to follow customer satisfaction.
• Follow-up complaints by customers to work on solving them and the work of statistical complaints that require the intervention of senior management.
• Work visits to customers to update their data and document greater communication channels with customers.
• Preparing quarterly reports for all the above and comparing them with previous years.
• Follow-up issuance of invoices with the financial management and delivery to the collection department in a minute to be delivered to customers.
خدمة اجتماعية