osama alghamdi

Troubleshooting Hardware and Software Issues: Fix hardware, software, and peripheral problems.
Installing and Configuring Software: Set up and update applications.
System Maintenance :Perform updates, patches, and backups.
Network Support: Assist with network connectivity (Wi-Fi, VPN, LAN).
User Support: Provide remote or on-site technical help.
Ensure security: Implement security measures (antivirus, firewalls).
Asset Management: track hardware and software inventory.
Documentation: Create guides and manuals for users.
Engage with network specialists and software engineers to ensure comprehensive issue resolution during technical escalations.
Training: Offer training on new systems or software.

• Troubleshoot all OS-related problems, LAN, Software, Network Printer, and mail client issues.
• Backup and restore user data using Synology NAS.
• Provide assistance to a company's end users by phone or online.
• Manage user accounts, groups, and access privileges using active directory.
• Call login and coordination of vendors for different hardware problems.
• Set up, configured, and managed Sophos Central for virus protection and user permissions.
• Configure IP Cameras in NVR (Hikvision).
• Work within a TCP/IP network environment, including DHCP, DNS, and Ethernet.
• Monitor system status, usage & performance.
• Handle daily technical support activities on Desktop support.
• Triage advanced technical issues to internal teams including Tier 2 and 3 support and software developers.
• Resolve end-user issues, and diagnose technical software and hardware issues.