Sona Fazil

Achieved a customer satisfaction rating of 95% through effective handling of inquiries
and concerns.
Successfully resolved a high volume of escalated customer issues, resulting in 30% reduction in customer complaints.
Responded promptly to customer inquiries via phone, email and chat, kproviding accurate information and assistance.

Responds to customer requests for products, services and company
information
Identify and escalates priority issues and where necessary, follow up
customer concerns,
Document all customer interaction information according to standard operating
procedures.
Collaboration with staff members to enhance customer service
experience and exceed team goals through effective client
satisfaction rates.