Sona Fazil, customer service representative

Sona Fazil

customer service representative

esaf retail pvt ltd

Lieu
Inde - Kerala
Éducation
Baccalauréat, electrical and electronics engineering
Expérience
6 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :6 years, 8 Mois

customer service representative à esaf retail pvt ltd
  • Inde - Thrissur
  • Je travaille ici depuis avril 2023

Achieved a customer satisfaction rating of 95% through effective handling of inquiries
and concerns.
Successfully resolved a high volume of escalated customer issues, resulting in 30% reduction in customer complaints.
Responded promptly to customer inquiries via phone, email and chat, kproviding accurate information and assistance.

customer relationship executive à the oman construction company
  • Oman - Muscat
  • février 2022 à mars 2023

Responds to customer requests for products, services and company
information
Identify and escalates priority issues and where necessary, follow up
customer concerns,
Document all customer interaction information according to standard operating
procedures.
Collaboration with staff members to enhance customer service
experience and exceed team goals through effective client
satisfaction rates.

customer relationship manager à CTL INFOCOM
  • Inde - Kerala
  • septembre 2017 à décembre 2021

Éducation

Baccalauréat, electrical and electronics engineering
  • à Mahatma Gandhi University (Kottayam)
  • août 2017

Specialties & Skills

CREATIVE
CUSTOMER SERVICE
DOCUMENTATION
LANGUAGES
LEADERSHIP
NETWORKING
TEAMWORK
excellent communication
attention to detail
Problem Solving
Microsoft PowerPoint
Time Management
Marketing

Langues

Anglais
Expert
Hindi
Expert
Malayala
Langue Maternelle

Formation et Diplômes

NEBOSH IGC (Certificat)
Date de la formation:
January 2023

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