Sualeha Alam

•Headed the Process Integration and implemented the QA best practices for all Business Technology departments of DA.
•As a member of the Digital Transformation Leadership Team; constructed department goals & objectives, roles & responsibilities, governance model and business strategy aligned IT road-map in close collaboration with the senior management and business heads.
•Devising Testing Solutions for Agile Development methodologies like Scrum and DevOps. Created full-fledged implementation plans, accounting for ROI, cost- benefit and other analyses.
•Implemented various UI/UX research methodologies and testing activities in order to analyze and predict user behavior.
•Driving governance and vendor management, inclusive of structuring large and complex contractual RFPs, managed services and outsourcing expertise.
•Experienced in technology implementation processes including Enterprise technology governance, Software Development Life-cycle (SDLC), IT Infrastructure compliance and IT Quality assurance and testing methodologies.

Responsible for the Test Management of Multi million dollar sensitive secure Airport projects
throughout a projects life cycle; including estimation, planning, execution, risk analysis,
scheduling, testing, defect creation & aiding development in defect resolution, reporting
metrics to business and closure activities.
• Designing & implementation of QA methodology and quality strategies, designing Test plans,
Test Approach & Strategies & implementing Quality Assurance Standards and Testing
Methodologies.
• Coordinated Development and QA efforts that resulted in consistent on-time delivery of
regularly scheduled maintenance releases.
• Lead global test teams in support of company’s Onshore/Offshore model. Ensure CMMI
process compliance in the test teams.
• Train teams in reporting and metrics. Manage all reporting, test metrics and scope estimating;
and provide ongoing support to project stakeholders. Hired and trained all onsite staff.
• Travel and participate in global customer design workshops, representing test and QA.
• Assess 3rd party suppliers of test technology, infrastructure. Render distributed agile test
management, Integration to DevOps practices
• Control of test automation, Offer Automation and Tooling Strategy advisory work for test
deliveries involving automation.
• Delivered multiple successful UAT with key stakeholders. Drive team to deliver on tight test
schedules while keeping team highly motivated.

in a Quality Assurance Test Manager role
• Responsible for the Test Management of Multi million dollar sensitive secure Airport projects
throughout a projects life cycle; including estimation, planning, execution, risk analysis,
scheduling, testing, defect creation & aiding development in defect resolution, reporting
metrics to business and closure activities.
• Designing & implementation of QA methodology and quality strategies, designing Test plans,
Test Approach & Strategies & implementing Quality Assurance Standards and Testing
Methodologies.
• Coordinated Development and QA efforts that resulted in consistent on-time delivery of
regularly scheduled maintenance releases.
• Lead global test teams in support of company’s Onshore/Offshore model. Ensure CMMI
process compliance in the test teams.
• Train teams in reporting and metrics. Manage all reporting, test metrics and scope estimating;
and provide ongoing support to project stakeholders. Hired and trained all onsite staff.
• Travel and participate in global customer design workshops, representing test and QA.
• Assess 3rd party suppliers of test technology, infrastructure. Render distributed agile test
management, Integration to DevOps practices
• Control of test automation, Offer Automation and Tooling Strategy advisory work for test
deliveries involving automation.
• Delivered multiple successful UAT with key stakeholders. Drive team to deliver on tight test
schedules while keeping team highly motivated.
For Emirates Group (EG-IT)
Projects - ERP and Employee Life Cycle (Multiple Projects & Implementations)
End Client Different Departments of Emirates Group.

in a Test Manager role
• Manage and successfully handle the Testing portfolio for the entire ERP, HR and Employee
lifecycle domain in compliance with the testing standards, to meet defined business
requirements within agreed timescales & cost for different types of CAPEX, OPEX initiatives.
• Providing Test Manger Approvals and responsible for overall delivery of end to end testing of
software solutions including functional/system, integration, regression, non-functional and
user interface testing for the assigned projects.
• Preparing, leading UAT and monitoring progress. Implementing testing standards and best
practices, processes, artefacts, and tools in the assigned projects as per QMS(Quality
Management System) and industry best practices.
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• Accountable and responsible for the resource management of highly qualified testing
resources. Liaise with the other stakeholders in IT to plan work program across complex
portfolio of new, enhancement and support solutions and services.
• Lead and guide onsite and offshore technical teams and ensure optimal technical
implementation across the enterprise.
Projects- Cargo Revenue Optimization | Internal Audit SCARS | 11g Infrastructure Upgrade

in a Test Controller role
• Introducing/correcting and implementing new Cargo Business Standard Operating
Procedures in various cargo solutions and ground handlers across the different outstations.
• Co-ordinates the preparation and review of test cases. Verification of Test Results. Halting /
resuming of tests in consultation with Project Controller.
• Ensure that traceability documents and other quality related documents are updated and
maintained for the testing side to ensure audits and Final Inspections can be completed
without any non-compliance. Updating and maintaining SkyChain testing Share point
• Worked with Test Manager in analyzing the annual testing budget and ensured necessary
budgets are allocated. Conducted annual reviews, continuous monitoring and mentoring of
testing team members.
• Monitor and control the test automation progress and activity. Design and implement the test
automation framework. Implement the test automated test cases and add them to the
repository. Monitor the setup for the continuous integration, coordination with the
Configuration & Release management team.
Responsibilities: in a Business Analyst role
• Interacting with client and the development team to identify and resolve business system
problems, and consulted with various stakeholders to identify potential improvements.
• Impact Analysis for all major defects. Facilitating UAT, conducting defect triage meetings
• Work closely with SkyCargo Systems & business teams and help the management to ensure
the work of the testing team is of high quality. And functions are effectively implemented in
SkyCargo systems like SkyChain system - to achieve the required business and
organisational important requirements.
• Also involved requirements capture, documentation of business requirement specifications
and system requirement specifications, story boarding & presentations to clients & getting
their acceptance.
For

in a Project Lead role
• Leading a team - Allocating task to the members -Understand the Business Operations and
requirements. Liaise with the SkyCargo business users and plan strategies to effectively test
business cases and implement test plan with defined compliance of business requirements.
• Support the SkyCargo business User Acceptance Testing (UAT) on systems developed in
accordance with SkyCargo System team. Assist and guide users with setups and data
preparation and UAT methodologies.
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• Verify, review document. Defect tracking and Defect reporting in JIRA. Implementing
innovative techniques for writing Test cases in Traceability Matrix.
• Involved in generating Test Cases as per Test Plans, Integration Testing. Regression testing
using QTP. Involved in Traceability Matrix generation.
• Test Lead for business solutions for leading air cargo carriers like Swiss World Cargo, Virgin
Atlantic Cargo, leading central American carrier TACA cargo, start-up carrier in the middle
east Midex, e-Cargo for Garuda, Oman Air, Srilankan Airlines etc.
• Work closely with SkyCargo Systems & business teams and help the management to ensure
the work of the testing team is of high quality. And functions are effectively implemented in
SkyCargo systems like SkyChain system - to achieve the required business and
organisational important requirements. Onsite coordination for Skychain 3.0 GHA
implementation at CMT Cargo Mega Terminal.
Responsibilities: in a System Analyst role
• Analyse client’s business requirements and processes through document analysis,
interviews, workshops, and workflow analysis. Impact Analysis for all major CRS. Preparing
for UAT, conducting customer defect triage meetings.
• Work closely with SkyCargo Systems & business teams. Communicate client’s business
requirements by constructing easy-to-understand data and process models.
• Liaise between SkyCargo business and technical teams to ensure a mutual understanding of
processes and applications. Prepare Business requirement Document, stakeholder sign off,
functional specifications.
• Collaborate with stakeholders with varying points of view and priorities in order to fit their
requirement details into the bigger picture. Coordination with PMs on the status and risk of
requirements. Cater to stakeholder needs, ask probing questions until the real need is
surfaced and understood.
• Reporting highly technically complex report in non-technical way to senior management in
such a way which helps them to make faster, easier and better decisions.

in a Project Lead role
• Involved in the reviews of WPR(Wok Process Reports), Test Plans and UFTs. Involved in
setting up of Automation Environment.
• Initially was involved in generating Technical Design. Also UTC documents generation.
Performed Unit Testing and generated UTC Results. Maintaining Test Risk Register.
• Involved in white box testing. Amendments in the Shell scripting of UNIX.
• Running Jobs in UNIX using FTP and SFTP for file transfers. Traceability Matrix generation.
• Design and development of test automation solutions for WebServices and GUI testing using
QTP. Opportunities studies and automation feasibilities. ROI calculation, Large amount of
test data creations, training and support on automation.
• Presenting Weekly / Monthly Testing Status reports analysing the completeness of the
product delivered. Resource management, Resource allocation & effort estimation.
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For Fiserv India Pvt. Ltd.
Projects-XP Systems, US - Credit Union Information Systems
End Client XP Systems

in a Project Lead role
• Managing all phases of testing for assigned components ensuring test plans and test cases
are completed and met business requirements.
• Involved in test budgeting, test demand planning, resource management, defining test
strategy for critical projects, and coaching my team to ensure effective testing techniques are
employed to deliver high quality IT Solution
• Preformed testing as a teller and an operator; and experienced in cash management.
Involved in Causal Analysis/Defect Analysis. Validating Unit Testing by manually execution of
test cases Design of Test
• Involved in Review of Test Plans. Working with development teams investigating and
correcting software bugs and deficiencies based on the testing results.
• Reviewed requirements for testability and usability, system functionality. Defect management
in Rational Rose mapped with Rational Portfolio Manager (RPM).
• Automation Framework. Regression testing using QTP. Automation Scripting using QTP and
automation report generation.
Projects - Information Technology, Inc.(ITI)-US Core Banking Management Info. System
End Client ITI of Nebraska Inc, Lincoln, USA

in a Test Lead role
• Prepared test procedures & executed test cases manually and by using the QTP tool.
• Preformed the functionality testing and maintained the scripts .
• Designing and documentation of the test strategies.
• Tested the entire applications flow of the different platforms.
• Maintained the entire planning, scheduling using MS Project
• Provided knowledge transfer activities to other resources.
For

in a Test Lead
• Involved in Mainframe testing and reporting issues in Lotus Notes also in maintaining record
statistics viz; Number of transactions keyed, Number of errors raised, Number of test
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completed, Amount of rework.
• Analysis of Screen Specs, involved in making of HLD and raising the QA Log. Export the
requirements in Test Director. Building of Traceability Matrix.
• Design of Test Automation Framework, executed regression testing using WinRunner. And
Performance testing by using Load runner. Update Defect Log raised by Offshore Reviewer.
• Performing Regression Testing through Automation. Verifying Automation Results.
• Detailing of Requirements, and identify test and business data requirements. Export Test
Cases in Test director. Fixing the Onsite Peer Review Comments. Updating all the Mandatory
Sheets to maintain the Process. Test planning, Developing and executing test cases.
Translating the agreed solution into acceptable Test Cases. Follow specific standards to write
Test Plan and maintain documents. System testing, E2E testing
• Monitoring test progress throughout the project release cycle, providing test results and
detailed status reports.