Assistant Manager
Iffco tokio general insurance co ltd
Total years of experience :13 years, 1 Months
1. Organization : IFFCO TOKIO GENERAL INSURANCE CO LTD, (HEALTH CLAIMS IN-HOUSE TEAM)
Duration : Since Feb 2016 to till date.
a) Designation : Assistant Manager - Health Vertical (For the period Feb 2016 to till date
JOB PROFILES:
• Monitoring of grievances/escalations received from IRDAI, Chief Grievance Officer of the Company, Branch Offices, Clients and Call Center and timely disposal of grievances fairly.
• Handling the grievances/issues/escalations of Corporate client, corporate agent/intermediary.
• Strictly monitoring of Ombudsman cases and respond timely to Ombudsman office.
• Scrutiny of the complaints/notices and prepare the company response within the scope of the Policy conditions.
• Represent the case before Honorable Ombudsman on behalf of the company.
• Addressing the client’s issues/complaint and helping them in getting the information they require and resolve accordingly.
• Always try to build-up the relationship between the customer and company by providing with fair solutions within the scope of the policy.
• MIS, Record Maintenance, Daily Analysis of Grievances, TAT Status and Follow-up action.
b) Designation : Claims Officer at Corporate Health Claims Team (For the period April 2011 to Jan 2016)
JOB PROFILES:
• Close Liaison with clients, Intermediaries and Iffco Tokio Branch Offices for all claim processing concerns.
• Handling all escalations for designated regions across India.
• Managing and Handling team responsible for Incoming and Outgoing Documents for the Corporate Health Claims Team and other Operational deliverables.
• MIS, Record Maintenance, Daily Analysis of Claim MIS, TAT Status and Follow-up action.
• Overseeing inflow of Claim documents leading to Bill Entry on assigned priority of queue.
Insurance service sector