Suzan Sawalha, Chief Technical Officer

Suzan Sawalha

Chief Technical Officer

JValley Software Solutions

Location
Jordan - Amman
Education
Bachelor's degree, Communications Engineering
Experience
18 years, 3 Months

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Work Experience

Total years of experience :18 years, 3 Months

Chief Technical Officer at JValley Software Solutions
  • Jordan - Amman
  • June 2010 to October 2017

 Leading Development team of 20+ members of products managers, developers and Quality engineers.
 Supervising and managing Security projects implementation from hardware selection, infrastructure preparation, to deployment, configuration and training.
 Team management and projects tasks prioritization.
 Collecting and reviewing user's requirements documentation for the different products.
 Clients’ and partners management and communication.
 Create and own company needed processes, and templates to enhance projects delivery.
 Create performance review forms to suite the different levels and titles in JValley, enforce using it, and educate the team on its points, goals, and action items.
 Supervise and manage products’ deployments, and handle the support and change requests life cycle.
 Developing software testing methodologies, requirements, specifications, and test plans.
 Reviewing and preparing technical and financial proposals for services, security solutions (hardware and software), and complete security solutions.
 Supervise and organise proof of concept processes, either to meet client’s requirements, or per products department’s requests; from logistics, installation, and technical reports to represent the result.

Projects Director at Pave Systems
  • Jordan - Amman
  • November 2006 to June 2010

Projects Manager/Director:
 Upgrading and enhancing the already sold products from classic ASP to .Net.
 Creating and developing new products that adds to Pave Systems Suite.
 Customer support; supporting the clients in the USA by phone; e-mails, and through pave systems client support web site, to provide them with training, patches, and troubleshooting their installed systems.
 Manage all resources working in the Jordan office.
 Manage all the Projects.
 Enforce quality standards to the projects, and made sure requirements are met correctly, and that work is done efficiently.
 Manage the requirements gathering, and monitored the business of the systems.
 Manage the interaction with clients.
 Assist the project teams technically; review their code, and the technical documentation.
 Handle all Interviews and recruitments in the company.

Technical Team Leader at Zeine Technological Applications/ Estarta Solutions
  • Jordan - Amman
  • August 1999 to November 2006

 Supervising and supporting the technical team
 Design and add/update web pages based on the client’s new requested functionality.
 Apply modifications on middle tier and backend storage tier to implement customer’s new requested functionality
 Propose and implement database design as optional backend storage in addition to XML.
 Create and/or update windows, and web services.
 Create tools and scripts to migrate data to the new database.
 Client support and requirements gathering.
 Handling client communications and reporting.
 Design, author and review test plans, test cases and execute them using automated test tools
 Develop test drivers using ANSI C, and Scripts using tcl/Expect scripting language.
 Review and analyze test results.
 Report bugs into bug tracking database, and update the statuses each test cycle.
 Design, author and review technical specification documents.
 Design, author and review UML use cases, class diagrams, and business architecture.

Education

Bachelor's degree, Communications Engineering
  • at Jordan university for science and technology
  • June 1999

Specialties & Skills

Resource Management
IP Cameras
Technical Presales
Project Management
Client Communications

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate