Travel Consultant
Carlson Wagonlit Travel
Total years of experience :15 years, 2 Months
Process Compliance and SLA Tracking -
Overseeing the completion of all relevant Documents and ensuring that they are received within the time limit set by the Airline.
Documentation Accuracy and Verification -
Making sure that all the information we provide to the client is accurate and correct for their travels.
Corporate Travel Airline, Hotel and Car Rental Reservations -
Assisting the customers in booking flights on Qatar Airways, assisting in hotel accommodations, travel insurance, rental cars and meet and assist services.
Exposure in Airline Global Distribution System -
Attending the customer's call to make reservations, enter the destination and desired date and time into the airline's computer system
Customer Handling -
Identifying the available flights and the best connections if more than one flight is necessary as well as determining the cost for the same. Providing information to customers and helping them to find the right itinerary for their needs. Furnishing information about airport security and baggage requirements
Taking care of all types of travel formalities for all online destinations of Qatar Airways from/to DOHA.
•Establishing good relations with the passengers for case-to-case problems and updating them about their Requirements.
•Handling Corporate as per the duty roster maintaining good relationship with the coordinators by providing them best service.
•Handling Privilege Redemption bookings assisting passengers with the correct information regarding Privilege club Qatar Airways.
•Preparing/analyzing detailed sales report on weekly, monthly and yearly to analyze the business.
•Assuring process quality and continuous improvement
•Providing training to all new employees related to quality implementation and compliance and airline procedures
•Meeting with Line manager, Ticketing Officer and supervisors for Quality service and product awareness.
•Sales blitz on weekly bases to spread awareness of new products to the costumers.
Handled all Travel Operations for client MUBADALA, MASDAR, ADTA, ADACH, MOI(ministry of interior) and updated the System in Travel Section and made the processes hassle free and streamlined travel process.
•Responsible for business and personal travel arrangements, from their door step to their meeting point
•Advising travel process to all Staff, Faculty members and employees of the company
•Generation and preparation of various Reports and MIS.
•Ensuring process quality and continuous improvement.
•Imparting training to all employees, pertaining to quality implementation and compliance
Polani Travels, Karachi as Corporate Travel Consultant
Responsible for business and personal travel arrangements, from their door step to their meeting point
•Advising travel process to all Staff, Faculty members and employees of the company
•Generation and preparation of various Reports and MIS.
•Ensuring process quality and continuous improvement.
•Imparting training to all employees, pertaining to quality implementation and compliance