ux/ui designer
N.G.T
Total years of experience :4 years, 10 Months
• Strong analytic and strategic thinking skills and apply these to solving complex problems and understanding business requirementsë
• Deep familiarity with web and application technologies, design principles and prototyping
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to the authorized personal
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary and insure the customer satisfaction
• Products and services
• Complete call logs and reports
• Customer service provide technical support and solving customer problems and handling enquiries using cx program
• Handling incoming and outbound calls
• Responsible to queries and complaints from customer and escalating them
to the authorized personal
• Achieving a daily target of calls with high quality standards .
• Guidance drivers, notify them by the shipment and shipping time
• Extract a daily reports to the manager by the locations of trucks and
shipment and the malfunctions facing drivers.
