تيمور خان

Business Analyst في Afiniti

• باكستان - كراتشي
• أشغل هذه الوظيفة منذ يناير 2021

Afiniti (Virgin Media, Saga, AA& O2)

• Troubleshooting: Understanding client-specific switch architecture (Genesys, Avaya, and Cisco) to record & troubleshoot the client's queries using SQL and analysis.
• Ticket Creation & Resolution: Cater to the client's problem with all the predefined policies and raise tickets using Jira for issue resolution.
• Documentation: Recording the bugs/queries/problems and their solutions.