Assistant Manager - Human Resources
Tata Consultancy Services
Total des années d'expérience :7 years, 11 Mois
Key Achievements:
Drove engagement metrics from 60% to 90%
Implemented programs to improve Infant attrition
from 20% to 5%.
Curated a Virtual Onboarding & Induction for New joiners during Pandemic
Additional Responsibility as Recruitment Lead - Part of BOT Engagement with Ramp-up of 750+ Head Count in 3 Months.
Key Duties & Responsibilities:
Conducts weekly meetings with respective business units.
Reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
Provides day-to-day performance management guidance to line management
Improve work relationships, build morale and increase productivity and retention
Assists international employees with expatriate assignments and related HR matters.
Drives business unit restructures, workforce planning and succession planning.
Participates in evaluation and monitoring of training programs.
Meeting Hiring Targets for the Unit.
Key Achievements:
Responsible for bringing in 3 new client contracts resulting in additional 1000 room nights Yearly.
Streamline and Revamped SOP for Front Office Operations
Achieved Platinum Level Performance in Guest Ratings & Feedback
Key Duties & Responsibilities:
Checking the VIP and Key Guest Arrivals and Departures for the Shift
Planning for Next Shift Room allotment, Kit & Amenity Check.
Inspecting Rooms for Scheduled Arrivals.
Handling Guest Relations and Guest Grievances.
Coordinating with other Departments for seamless Hotel Operations.
Signing off on all Cashier & Cash Flow Activities.
MIS & Daily Reports on Occupancy, NPS, TPS Ratings, Etc.
Master of Arts - Human Resources Management
Part of Major Bachelor's Degree
B.Sc. Hospitality & Hotel Administration
12th Grade