Tolulope Kuforiji

- Data Analysis of all logistics requests for customer for sendbox.ng (sendbox.ng is the premier online logistics service in Nigeria. Senbox is a platform where customers can request pick up of items from their doorstep to be delivered anywhere in the world. Sendbox is a child company of officemotion software company).
- Report generation for overview of all successful deliveries.
- Cause and effect analysis of failed pick ups and deliveries.
- Customer and vendor satisfaction analysis to determine Net promoter score on a weekly
basis to track customer satisfaction levels.
- Geographical analysis using Business intelligence to determine areas of high demand
and low demand variation weekly to understand areas needing increased marketing due
to low demand or data investigation for places where demand reduces.
- Business development reviews with management on monthly basis using data to view
company performance for the month, staff performance via zendesk on issue
resolutions.
- Working with core tech staff of officemotion software company to learn web
development using the python programming language, Mysql database systems and Flask web development.

Conduct daily analysis and review of products on the service to return to vendors slow moving
items and work with the commercial team on increasing stock level of fast selling ones.
- Weekly report to international management of sales performance of items and proposal on
lines of actions.
- Monitor timelines for inbound of purchase orders.
- Vendor and customer issue resolution.
- Dashboard updates on overall Jumia First performance.

Lead, Vendor returns operations, Jumia Nigeria.
November 2015 - June 2016.
- Daily analysis of returns from customers and mapping with the warehouse team for final
reverse delivery to the right vendors.
- Daily analysis of products with high or constant returns to proposal eventual block to prevent
items being sold online till improvements are confirmed.
- Initiation of vendor request for return of products.
- Deep dive on items missing along delivery chain to customer or return to vendor.
- Overall report delivery to international management on returns overview, potential revenue
lost from returns and proposal on substitutes to products with high return rate but give the
best net value margins



Head, Vendor stock update and product website site visibility. Jumia Nigeria.
March 2015 - May 2015.
- Responsible for managing a team of 10 to ensure visibility on over 25, 000 skus.
- Coordinate daily stock level updates from vendors to ensure adequate quantities are available
for customers to buy on the website.
- Monitoring of KPIs for the entire team.
- Vendor interface to network with the commercial team for best deals on high volumes.
- Delist of vendors who cause out of stock
- Negotiate minimum level of stock availability from vendors with the commercial team for fast
selling skus.
- Weekly report creation on total number of orders received and cancelled, stock level updated
for the week.

Category Lead, Camera & Electronics, Deal of the day. Jumia Nigeria.
December 2014 - February 2015.
- Negotiate with vendors for best cost price offers.
- Generate purchase orders for vendor delivery of items.
- Worked with the finance team to ensure payment.
- Weekly report to management on performance of the category.
- Monitor customer purchase trends to forecast sales and negotiate further with vendors.

Ensure production lines run on schedule and meet production targets.
- Feedback at stand up meetings to managers on challenges and good points.

Project manage the furniture production floor.
- Ensure quick delivery of supplies for production.
- Vendor payments and procurement.
- Client issue resolution.
- Set delivery timelines and run the production to achieve the timelines for client delivery.