طوني العتيق

• Led and managed the Handover Engineers, Customer Experience, and Maintenance sections to ensure seamless project execution.
• Oversaw multiple departments to support the organization from the investment phase through project handovers.
• Collaborated cross-functionally with all company departments to align goals and deliver outcomes.
• Designed, implemented, and managed policies and procedures for the Customer Experience and Property Handover Journeys.
• Directed community management initiatives to foster vibrant and well-maintained company communities.
• Spearheaded the creation and optimization of the Customer Experience Mobile Application, enhancing client interaction.
• Developed and deployed an internal maintenance program using Salesforce, improving operational efficiency.
• Managed departmental budgets and crafted yearly strategic plans to align with organizational objectives.
• Organized and executed all handover process journeys and handover events to ensure exceptional client satisfaction.

Key Responsibilities:
•Working at Matar Group as a client representative in the facilities management field, representing the client by managing their assets (MEP, CIVIL) related to their properties such as offices, buidings, schools, compounds for all its processes
•Establishing effective working relationships with all departments, vendors and clients
•Collaborating to create and auditing processes through the services, launch and track new business/contracts with FACILITIES MANAGEMENT clients to Matar company
•Assisting clients by overseeing property management of overall tenant relationship.
•Developing and deliver appropriate services, strategies, and policies to new clients.
•Establishing and maintaining FM strategies to meet organizational objectives.
•Demonstrating effective management with a standard meeting with the organization.

Brookfield Multiplex is a global leader offering facilities, property and project management services to clients in the commercial property, infrastructure and residential markets Key Responsibilities:
•Managing the planning- auditing and delivery of a range of facilities management/departments, waste management HARD and SOFT (MEP/CIVIL) Services with and to the client and with service providers in assigned project, Schools, residential, and shopping complex properties, plus Compounds…
•Managing CIVIL WORKS as in-charge, I used to develope and implement procedures by liaising with the specialists and public authority, arranging training to the staff for proper and safe handling of created tasks
•Worked closely with the senior management/ events and procurement management in analyzing technical scopes and Uniforms for various local events in facilities management jobs and preparing method statements, SLAs for effective and efficient execution of such jobs.
•Allocating responsibilities to the team heads and provide guidance in the development of processes and procedures required for execution of project work within budget completion of all planned jobs meeting scope and quality requirements.
•Creating/auditing and ensuring the development of efficient operations and preventative maintenance plans to minimize lifecycle costs and resources.
•Managing commercial and operational management of managed services Hard, Soft services. in line with the agreed asset business or asset operational plan.
•Coordinating all activities with the teams' heads and liaise with the client in planning and scheduling all jobs ensuring delivery of all contractual obligations.
•Planning and Managing PPMs/work orders through CAFM system.
•Developing method statements and work methodology for various categories of work.
•Participating in meetings with the organization and assisting in future planning.
•Overseeing and agreeing to contracts and providers for services, including all activities advising businesses on increasing energy efficiency and cost-effectiveness.
•Overseeing building projects, renovations or refurbishments.

Al Rafidain Co (RAFCO) is a leading company in the fields of interior decoration, refurbishment and fit-out projects Key Responsibilities:
•Assisting managers in day-to-day coordination and management of business operational activities.
•Monitoring, controlling and managing business operations to meet customer expectations and company goals.
•Operations and Maintenance for clients Assets, building suc as Camps, accommodations, residential compounds…
•Developing operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping.
•Maintaining safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
•Updating jobs knowledge and participating in professional organizations.
•Accomplishing operations and organization mission by completing related results as needed.
•Establishing contracts and ensuring proper maintenance and serving as primary liaison with utilities and local government authorities.
•Managing relationships with key operations vendors.

AG Middle East-offers exclusive landscaping and irrigation services to clients in Qatar Key Responsibilities:
•Working in assigned projects as the subcontractor coordinator, liaising with the project management team of the main contractor in planning and scheduling all activities in the subcontract scope of work.
•Coordinating with the contractor's project management team to evaluate the project's cost control objectives and schedules and developed plans to deliver agreed targets and objectives.
•Supervising execution of all planned jobs evaluated actual progress against approved plans, measured variances and worked with the contractor in formulating and executive corrective action plans.
•Monitoring progress and produced periodic reports to update the project management team on the project status highlighting areas of concern.