front office receptionist
Movenpick west Bay Doha
مجموع سنوات الخبرة :5 years, 2 أشهر
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Night receptionist :
Responsible for greeting and checking in of guests, including processing of group arrivals
Check out departing guests by using the hotel's accounting system
Serve as a main point of contact for guests by dealing efficiently with enquiries and complaints
Maintain up to date on all hotel products, pricing, services, special promotional offers and special events
Handle responsibilities of maximizing sales revenues through up selling and marketing programs
Perform general switchboard duties including taking of reservations
Night duty Manager :
• Manage, plan and control the Night team to ensure a standard of service and to
the guidelines set in the employee handbook, hotel policies and procedures,
coaching, training and correcting where needed.
• Ensure the smooth running of the hotel at nights by making sure that staffing
levels are at the optimum and that they perform tasks assigned to them
• Deliver excellent customer service
• Manage all night staff accordingly
• Recruit staff when required in liaison with the General Manager.
• Provide an efficient and courteous information service for guests, knowledge of all
company promotions and hotel pricing, to provide information to guests as
required
• Oversee/alter reservations for theatre, trip/tour, restaurants, car hire, flights etc.
for guests.
• Serve food and beverage to resident guests at night if so requested by
management, observing correct service and cash/charge procedures.
• Adherence to Company policies and procedures and licensing laws
• Cover switchboard if requested by management and ensure telephones are
answered in a speedy and professional manner with an appropriate greeting.
• Ensure the banqueting rooms are set and fully serviced for the next day’s
business and ensure all meeting rooms are cleaned and vacuumed nightly.
• Oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and
all lighting levels for same. Lobby area to be hovered every night in preparation
for next day’s business.
• Liaise with all other departments on the special requirements of large groups or
individuals and follow through, e.g. morning paper delivery, placing gifts in rooms,
group departure times etc.
• Actively participate in any training and personnel exercises and remain current in
all updates with regards to new procedures designed to improve standards and
performance levels.
• Deal with guest complaints in a friendly and efficient manner ensuring guest
satisfaction at all times
• Upkeep of the equal opportunities policy to ensure that there is a neutral working
environment
• Work in accordance with standard procedures within each department
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
main subjects : economic studies , Management , History and geography , French , Arabic and english