وسيم أحمد

Business Development Manager في Al othaim supermarkets Company

• المملكة العربية السعودية - الرياض
• أشغل هذه الوظيفة منذ مارس 1998

Over two years of experience in System Analyst
Examine existing IT systems and business models
Analyze systems requirements
Undertake product development, Implement, configure & test feasible solutions.
Chaired committees to clarify user needs and to prioritize program development

Over Seven years of experience in Development.
Involved in developing software, implementing Object Oriented Analysis and Design, Object Oriented Programming with sophisticated Graphical User Interface, Maintained excellent rapport with users
Developed Software for Various solutions like
Store Management Solution that includes Receiving, Finance, Store Label printing for Price and Promotions, Scale Management system, Inventory Management and a state of art (Point of Sale System)
Loyalty Program That includes Registration, Redemption, statements, Campaigns.
An Intranet System That includes Attendance management, Vacations, documents & Contracts.
Various Support Systems That Performs Integration with Other systems like JDA, Axapta, Vendor portals, Web services (SOAP & REST), reporting…etc.
Various Hardware Usage That Includes 3D Scanners, Zebra Printers, Scales, Price Checker, Bank Terminals, Biometric devices, Turn Style systems, MSR printers and readers, Cash Registers and Drawers, extended Displays.

Over three years as IT Operations Executive
Uplift and maintain the Stores Operations with all of my technical and business experience.
Communicate with Other Departments like Sales and Finance for the forthcoming changes and polices and discuss with the Development and infra-structure team to make it available as per discussions and time line.
Implement process automation for Price updation, Sales Uploads, and Inventory.
Optimize the value of a company by managing operations through process automation and more efficient use of IT assets and resources, as well as to focus on strategic initiatives to help meet business goals.
Commission and install new applications and customize existing applications in order to make them fit for purpose

Over Four years of experience in Database Administration
Installation, Performance Monitoring and Tuning Databases.
Controlling access permissions and privileges;
Developing, managing and testing backup and recovery plans;
Ensuring that storage, archiving, backup and recovery procedures are functioning correctly
Developing Replication and Maintenance Plans
Make sure that storage and archiving procedures are functioning correctly
Carry out capacity planning
Communicate with technical, applications and operational staff to ensure database integrity and security
Manage the security and disaster recovery aspects of a database.

Over One year as Helpdesk Manager
Manage the help desk team and evaluate performance
Ensure customer service is timely and accurate on a daily basis
Recruit, train and support help desk representatives and technicians
Set specific customer service standards
Prepare Schedules, Manage daily activity report, and solve the pending or controversial cases.
Report and escalate the case to concerns and higher authorities
To develop, lead, and motivate a team of Help Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization’s budget.