Head of CSM and broker services department
AXA life insurance
مجموع سنوات الخبرة :21 years, 11 أشهر
∙ Prepare the accounting of the Cheque Requisitions. ∙ Prepare Bancaasurance fees override and run all commission files generated on spider.
∙ Responsible for all expenses registration on Oracle system
∙ Auditing and reviewing company payables (Claims, Investments, surrenders Maturity, commissions, salaries and expenses)
∙ Process and pay Monthly Employees’ reimbursed expenses.
∙ Prepare salaries to agents and bonus to agents, brokers.
.Process the migration of Commission and Reinsurance from Technical System to Oracle Financial System.
∙ Assist in the preparation of the trial balance and Financial Statements.
∙ Keep up to date with the company’s standards, policies, procedures and authority limits that affect the responsibilities Implementation.
∙ Present all reports related to the above responsibilities.
∙ Support the Finance and Accounting Manager in any other task/project as needed.
.Responsible for all financial issues for Allianz Egypt Sales force in all the selling channels.
∙ Responsible for evaluating and calculating sales commissions for Global region
∙ Supervise and ensure the sales compensation policies are accurate and consistent
∙ Ensure the timely commission release to sales agent and manager
∙ Supervise subordinates and provide guidance as well as training when needed.
∙ Handling all commissions’ problems of those consultants as they are our sales force.
∙ Handling all the financial problems to the agents and preparing their income statement twice a month.
∙ Responsible of the New Remuneration Package for the Direct Sales Force (DSF) including the restructuring of the Commissions, Motivations, Incentives & Bonuses for our consultants.
Leading a team composed of six persons responsible for the following:
∙ Preparing weekly&monthly report about the financial consultants’ production in the insurance field from non-life policies.
∙ Handling all commissions’ problems
of those consultants as they are our sales force.
∙ Recoding the orphan portfolios by new agents to follow up
the clients' needs and modifications.
∙ Solving any problems arouse between the clients and the
consultants.
∙ Handling all the financial problems to the agents and
preparing their income statement twice a month.
∙ Responsible of the New Remuneration Package for the Direct
Sales Force (DSF) including the restructuring of the
Commissions, Motivations, Incentives & Bonuses for our
consultants.
∙ Preparing monthly salaries for the sales force.
∙ Hiring, Resigning, and termination procedures for the sale
force.
∙ Developing the systems utilized in the work process in
coordination with the IT Department.
∙ Improving the service standard& focusing on eliminating time waste in processes.
∙ Improving the quality of the tasks with the new time frame.
∙ Overcoming defects in the work cycle among the ASU specifically which result in delay in the services presented.
∙ Increasing a higher efficiency level in the work done. ∙ Comparing the internal three departments in the ASU to act as a bench marking to each others.
∙ Reaching a higher automated level in tasks done whether daily, monthly, and/or quarterly.
∙ Hearing the Voice of our customers(VOC) to reach a higher level of our internal and external customer satisfaction.
∙ Adjusting some of the processes&tasks that affects negatively on the workflow, time spent&efficiency of work (e.g. leaving agents, taking their documents, keeping company rights, exit interviews). ∙ Fraud&miss-selling cases control through setting clear rules, regulations, penalties and to make sure that all parties are committed and applying the set rules.
∙ Reviewing the production process among all related departments that affects the ASU tasks, improvement& development.
∙ Supporting ASU in all issues might obstacle or resist the flow
of work as it will be one of our department's customer.
∙ Reducing & eliminating the false business that appears in the
production & target achievements affecting the company final
results negatively.
∙ Regulating and creating contests and motivational criteria for
all sales agents to improve productivity with a higher
persistent and continuous business.
∙ Setting Promotions and demotion criteria and assuring the
applying of those criteria to improve the agents' quality and
effectiveness.
∙ Reducing cost & expenses among the ASU in terms of time,
effort, & higher service level.
∙ Continuous process measurement and monitoring.
. Responsible for evaluating and calculating sales commissions for Global region
∙ Supervise and ensure the sales compensation policies are accurate and consistent
∙ Ensure the timely commission release to sales agent and manager
∙ Supervise subordinates and provide guidance as well as training when needed.
∙ Support the sales divisions ensuring correct decisions are made driving forward the business.
∙ Build effective inter-departmental working relationships with business partners \[i.e.Finance, I.T, Operations, and Customer Service departments\] throughout the organization.