Yassin Baabaoui

travel-related requests in accordance with company policies

Build positive client relationships and ensure high customer satisfaction
Monitor KPIs, prepare performance updates, and implement strategies

Providing world-class customer service for a high end brand

Assisting customers with their inquires and solving their problem

Providing in-depth product training to the customers

Following up with customer requests in a timely manner

.Handle all aspects of reservations, ticketing, check-in, seat assignment,
passenger boarding, and baggage service
.Board/deplane flights and escort passengers to and from aircraft in a
timely and efficient manner, and assist passengers, as needed
.Maintain QATAR AIRWAYS brand standards and consistency in the
ground experience
.Maintain positive customer relations at all times by using good
judgment and the ability to multi-task

Policy Enforcement: Evaluating user content such as text
images, and video against strict Community Guidelines to
determine if it should remain, be flagged, or be removed.
Handling Flagged Material: Manually reviewing posts or
comments that have been automatically flagged by AI or
reported by users for issues like hate, harassment, spam, or
explicit content.
User Support & Appeals: Addressing user complaints,
responding to feedback, and evaluating appeal requests when
content is wrongfully removed or restricted.
AI Training & Annotation: Labeling text, images, and videos to
train and improve automated content moderation algorithms.
Escalation Management: Passing severe threats, illegal
material, or complex policy violations to senior moderators,
legal teams, or relevant authorities.