Customer Success Manager
Exceed IT
Total des années d'expérience :16 years, 4 Mois
o Responsible for $ 3 MM in annual recurring revenue within my portfolio
o Work alongside more than 100+ public and private agencies from onboard to renewal
o Build and execute processes for the entire lifecycle of customer’s experience
o Drove customer adoption of product and in turn increased base contract values
o Analyzed customer health and built specific action plans to improve the relationship
o Built, maintained and leveraged strong relationships with Business Decision Makers (BDMs) and
IT Decision Makers (ITDMs) within each customer
o Liaised between customer, Sales and Technical Teams and Exceed Partners to develop
opportunities in pre-sales and ensure quality in the post-sales cycles.
o Managed the pre-sales and post-sales lifecycles of 2 major MS Licensing Agreements for
Federal and
o Responsible for developing new customer portfolio in UAE
o Drove sales through penetrating new accounts
o Generated new leads and developed opportunities
o Generated quarterly sales reports
o Conducted technical presentations
o Developed and implemented email marketing campaigns
o Responsible for yearly participation in INTERSEC exhibition from planning to implementation
o Liaised between system integration team, customer and AxxonSoft technical teams in Sharjah
Safe City project
QA and Service, Russia, Nalchik
o Development and implementation of international service quality standards for all hotel
divisions;
o Organization and control of hotel operations associated with the registration,
accommodation and guest services;
o Market research, identification of new trends, organization of advertising campaigns;
o Participation in work groups on issues of strategic planning and development;
o Staff training/Prepare and conduct presentations;
o Work with VIP and foreign clientele
- Represented the Governor to the public, businesses, Parliamentary members and other
agencies at the request of the Governor.
- Coordinated office activities and schedules; developed and recommended office procedures
and systems.
- Reviewed and summarized various reports and documents; prepared background documents
as necessary.
- Independently responded to correspondence of a routine nature.
MS Linguistic and Cognitive Sciences with Distinction