Youssef Abdallah, Customer Delivery Manager/Project Manager

Youssef Abdallah

Customer Delivery Manager/Project Manager

MDP Digital Payments

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Business Administration And Commerce
Experience
5 years, 3 Months

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Work Experience

Total years of experience :5 years, 3 Months

Customer Delivery Manager/Project Manager at MDP Digital Payments
  • Egypt - Cairo
  • My current job since May 2023

- Oversee all aspects of projects

- Assign responsibilities

- Determine and define the project scope

- Managing the production of the required deliverables

- adopting any delegation and use of project assurance roles within agreed reporting structures

- Created roadmaps, program plans

- Set up a calendar and facilitated cadence, agile events and shared measurable outcomes

- Provide project updates on a consistent basis to various stakeholders
about strategy, adjustments, and progress

Business Development Account Manager at MDP Digital Payments
  • Egypt - Cairo
  • September 2022 to April 2023

- Finding and developing new markets and improving sales

- Attending conferences, meetings, and events

- Developing quotes and proposals

- Developing goals for the development team and business growth

- Conduct ongoing market research

- Track, identify and add qualified prospects to the sales pipeline

Senior Business Operations Specialist at Opay
  • Egypt
  • January 2022 to August 2022

- Coordinate all aspects of payment operations including coordination
with the product management team.

- Monitor and analyze Daily and Monthly PGW transactions through
Power Bi & Excel

- Monitor operations plan including relevant processes, standards

- Configure the buy Now-Pay later project

- Account management (Opay Direct discount Merchants, Waffarha,
Shahry, Valu)

- Configure the system by inserting (merchant, branches and payment
cycles)

- Attending UAT/Testing

- Tracking and reporting on projects performance

- Building up a merchant database from the foundation level

- Bank Installment fee configuration

Business Operations Executive at Dsquares
  • Egypt - Cairo
  • March 2021 to December 2021

- System creations through Loyalty and Copounz programs.
- UAT and Generating codes.
- Project management across system creations (FMCGs, Exxonmobil
KSA, Banking (CIB Bonus/ Alex points/ Al Ahly points), Visa, Lucky,
Vodafone Romania, VF Egypt, We, Orange)
- Offers creation and Testing
- Offers configurations
- VF Red monthly offers

Customer Service Agent at Vodafone UK
  • Egypt - Cairo
  • December 2015 to December 2017

The Oracle Seibel system assists. Support the United Kingdom Vodafone
Users. Bill Assist

Education

Bachelor's degree, Business Administration And Commerce
  • at Canadian International College - Cairo Campus
  • September 2018

Specialties & Skills

Core Banking
Financial Sector
Project Management
Project Plans
MS Project
EDITING
MANAGEMENT
VOUCHER
ACCOUNT MANAGEMENT
POWER BI
PRODUCT MANAGEMENT
OPERATIONS
PROJECT MANAGEMENT
RESEARCH
Software Project Management
Program Management
MS Project
Agile Project Management

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Native Speaker
Arabic
Native Speaker
French
Beginner