Customer Care Administrator
AQAAR - Ajman Properties Corporation
Total des années d'expérience :6 years, 1 Mois
*Operational:
- Deliver efficient, courteous customer service while maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Answer inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Actively participate and suggest improvements and procedural changes that achieve customer satisfaction.
- Provide feedback on the efficiency of the customer service process to ensure better service.
- Maintain and update customer database, keeping accurate records of all inquiries and complaints.
- Communicating and coordinating with colleagues as necessary.
- Passing inquiries on to a specialist who can take things further.
*Operational Per Each Department:
1- Finance Department: (Customers and vendors’ payments)
- Checking the status of the payment and handing over cheques or cash payments if ready, while following the correct process.
- Receiving certain invoices from the vendors, while following the correct process.
2- Legal Department:
- Provide the customer with the case number and case related information by coordinating with legal department.
- Redirect customers to concerned departments (Leasing dept./Collection dept.) if the customer is willing to file a settlement.
- Escalate unsolved complaints to the legal manager.
3- Maintenance Department:
- Specify the complaint nature.
- Reach out to the concerned department, setting a time frame and following up with the request/complaint status.
4- Management Inquiries and Complaints:
- Specify the inquiry/complaint nature.
- Solving the issue. If not, redirect the customer to the concerned department.
- Escalate unsolved inquiries/issues to the management office.
My current job responsibilities include:
1- Organize and coordinate meetings and appointments, preparing agendas, and taking minutes of meetings.
2- Supervising and organizing training programs.
3- Provide administrative support to managers, employees, and office visitors by handling a variety of tasks.
4- Manage an active calendar of appointments as well as managing travel schedules.
5- Ensure reception area and meeting rooms are tidy and presentable, with all necessary stationery and material.
6- Follow up with accounting and coordinating between departments on all office equipment and supplies.
7- Manage petty cash expenses and any other office-related expenditures
8- Implement procedural and policy changes to improve operational efficiency.
9- Ensure office operations and procedures are organized, correspondences are controlled and supply requisitions are reviewed and approved.
10- Answer, screen, and forward incoming phone calls.
11- Participate actively in the planning and execution of company events.
12- Organize orientation of new staff members and familiarizing them with all office procedures.