Support Engineer and Administrator
RAY International LLC
Total years of experience :6 years, 4 Months
• Network troubleshooting
• Updating and monitoring IT user accounts
• Maintenance and management of the Critical Windows based Server Environment.
• Server installation, repair, replacement, and upgrades and Migrating server data
• Network trouble shooting, installation and configuration.
• Network printer installation and configuration
• Hard drive upgrades and replacement and Operating system installation and upgrades
• All hardware and software configurations of server setup, server program installation, diagnosis, repair and maintenance, and server upgrades.
• Experts in diagnosing and repairing server issues, both remotely and on-site.
• Install Windows, configure IP addresses and network printers
• Managing Installation and printing issues
• Provided solutions and technical guidance to clients facing technical issues
• Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
• Troubleshoots campus and remote-campus network cabling infrastructure,
• Including a wide variety of local area network equipment and software
• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.
• Installing new computer systems in office.
• Installing software, Operating Systems, Servers.
• Experience in using Firewalls, TCP/IP protocols and VPN
• Experience in dealing with Microsoft products
• managing and upgrading Windows Server 2016 and above.
• Experience in Active Directory.
•Microsoft Exchange.
•End point Configuration Management.
• Email Service management
• Manage Telephone System.
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