Mohamed Tarek, it specialist-2021

Mohamed Tarek

it specialist-2021

AFRO- Egyp

Location
Egypt - Cairo
Education
Bachelor's degree, تكنولوجيا التعليم
Experience
3 years, 4 Months

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Work Experience

Total years of experience :3 years, 4 Months

it specialist-2021 at AFRO- Egyp
  • Egypt - Cairo
  • My current job since January 2021

• Responding to queries via chat, email, or phone.
• Providing technical assistance for questions and problems.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Keep inventory of all equipment, software, and license users
• Remotely accessing hardware or software for clients to make changes and fix problems
• Installing and troubleshooting cameras cctv or ip
• Testing new technology
• Responding in a timely manner to service issues and requests
• Installing and configuring computer hardware, software, systems, networks, printers fix issues
• Install and update company software and hardware as needed
• Install all operating system
• Install mikrotik server and create user, policy, user manager, load balance, firewall
• Install omada controller and set access point
• Take backup in veeam backup and idrive for odoo system

Education

Bachelor's degree, تكنولوجيا التعليم
  • at جامعه عين شمس
  • July 2024

التقدير ممتاز مع مرتبه الشرف

Bachelor's degree, Bachelor Degree of Education Technology,
  • at Ain Shams University
  • January 2019

Specialties & Skills

Helpdesk
IT Technical Support
Network Engineering
System Administration
Service Desk
MANAGEMENT
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
COMPUTER HARDWARE
COMMUNICATIONS
FIREWALL
MICROSOFT WINDOWS
PERSONAL COMMUNICATIONS SERVICE (PCS) SYSTEMS
TROUBLESHOOTING (PROBLEM SOLVING)
ADOBE PHOTOSHOP
LANGUAGES
MICROSOFT ACCESS
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT WORD
PRESENTATION SKILLS
E learnig design

Languages

Arabic
Native Speaker

Hobbies

  • Swimming