Network Engineer / ICT Lecturer
International University of Africa (IUA)
Total years of experience :6 years, 11 Months
- Introducing LAN, VLANs and WAN connectivity issues by analyzing using packet captures.
- Identifying security improvements.
- Incidents Response Team Member participate in analyzing and initiate appropriate response.
- Configured VPNs, IPSec and SSL protocols.
- Deploying VOIP Service.
- DBMS, Servers and Storage Management.
- Implemented advanced routing protocols OSPF, EIGRP, RIP and BGP.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided product knowledge to customers while answering questions and addressing concerns.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Delivered exceptional service using CRM System that exceeded client expectations by going beyond standard requirements.
- Operating API Integration quires.
- Selling Services.
- Project Lifecycle Management.
- Ability to work creatively and analytically in a problem-solving environment.
- Maintaining high performance levels for service-related processes, and implementing Improvement activities wherever necessary.
- Achieve Client Satisfaction KPI development and reporting.
- Define and implement improvement plans to meet API, SLA and KPI.
- Build and maintain client relationships both internally and externally.
- Able to work independently with minimal direction.
- Flexibility and availability for escalation purposes for assigned customers.
- Developing new strategies to improve user experience on corporate websites and applications.
- Maintained a comprehensive database, applications and users access.
- Provided technical advice on system design, development, implementation and maintenance.
- Created detailed reports on system performance analysis using specialized monitoring tools (FLIR Cam).
- Managed help desk services by responding to customer inquiries regarding ICT- related issues need support.
- Developed and managed IT operations, budgeting and financial planning processes using (ERP Sys).
I am currently PhD. student.
Networking, Network Security, Switching, Fiber Optics, Broadband Technology, Mobile Generations and Satellite. I have applied new Technique for Wireless Network Bandwidth Allocation, in order to handle Multimedia applications and data with minimum latency as well as increased in Quality of Service. I wrote a thesis in title of ( A prioritization-Based of Bandwidth Allocation Scheme for Quality of Service (QoS)Enhancement in A Wireless Network.
I wrote a thesis in title of (The Wireless Sensor Networks). 3 Years in 6 semesters in the Technical Diploma.
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