Solution Delivery Manager
Union Coop
Total years of experience :9 years, 4 Months
- Change management processes and procedures which involved change request assessment, negotiations with requesters, approval and tasks assignment.
- Support management, which included identifying the issues thru the BMC Remedy ticket management system, discussing the issues with relevant team and the stakeholders, and deciding on the course of action or the corrective action and preventive measures. Accordingly, tasks will be assigned and target dates will be discussed and agreed with the team, the requester and the stakeholders.
- Gap analysis and proposing solutions and mitigations.
- Demand management, for initiatives and mandates from management, which is negotiated and decided with the business executives or stakeholders.
- Tender management.
- Contracts negotiations.
- Project management.
- Scope management.
- Risk management.
- Vendor management.
- Contracts management
- JD Edwards ERP financials, distribution, supply chain management and logistics implementations and rollouts.
- Enterprise resource planning support in the financial, distribution, supply chain management and logistics business processes and applications.
- Functional lead and project manager for new business application developments
and implementations.
- Functional lead and project manager for interfaces developments and integrations with 3rd party applications.
- Organizing UAT for implementation projects.
Full double majors: - Computer Information Systems and Finance