Customer Service Executive
MALASYIAN AIRLIENS
Total years of experience :3 years, 3 Months
>Providing prompt and courteous cargo booking service to customers via phone, email, and chat.
>Maintained accurate records of each cargo booking slot allocation in our daily operating fleet from EX MAA to ROW (Rest of the world )agent
>Monitoring Cargo moments from point of departure and till destination and records our the database system.
>All booking of cargo is recorded in a centralized software of malasiyian airlines where tracking becomes much more flexible to update the status to our agent
>Performing follow-up calls to customers regarding their Cargo tracking and and delivery
>Closely monitoring customer complaints regarding cargo loss and ensure for suitable resolution.
attained master degree in computer application lateral entry of 2 years in Srm university modinagar ncr campus chennai