beauty salon and spa manager
casa spa
Total years of experience :4 years, 1 Months
• Managed front desk operations, including answering phones, scheduling appointments, and greeting clients at
arrival.
• Handled cash and credit card transactions with precision and accuracy, maintaining a balanced cash drawer
• Maintained client records and appointment schedules using salon management software, ensuring accuracy and confidentiality.
• Provided exceptional customer service by addressing client inquiries, concerns, and requests promptly professionally
• Collaborated with salon staff to ensure a smooth flow of operations and timely service delivery
• Managed walk-in traffic efficiently, minimizing wait times for clients and maximizing salon productivity,
• Assisted with inventory management, including ordering salon supplies and restocking retail products.
• Acted as a liaison between clients and stylists, conveying client preferences and ensuring client satisfaction.
• Resolved client complaints and issues in a timely and effective manner, ensuring a positive salon experience for all clients.
Mar'2019 - March*2021:
Cabin Crew, Spice Jet LTD, India Key Work Areas
• Provided exceptional customer service to passengers, ensuring their comfort, safety, and satisfaction throughout the flight.
• Demonstrated proficiency in cabin crew duties, including conducting pre-flight safety briefings, serving meals and beverages, and assisting passengers with their needs.
• Effectively communicated with passengers and fellow crew members to ensure smooth operations and address any issues or concerns.
• Managed emergency situations calmly and efficiently, following established precedures to ensure the safety and well-being of all passengers on board.
• Assisted passengers with special needs, including unaccompanied minors, elderly passengers, and individuals with disabilities, providing personalized assistance and support.
• Conducted regular cabin checks to maintain cleanliness, order, and compliance with safety regulations.
• Collaborated with fellow crew members and flight attendants to coordinate tasks and provide seamless service throughout the flight.
• Participated in ongoing training and development programs to enhance skills and knowledge in cabin crew duties, safety procedures, and customer service techniques.
• Always maintained a professional appearance adhering to uniform and grooming standards set by the airline,
• Received positive feedback from passengers for outstanding service and demonstrated commitment to ensuring pleasant and enjoyable travel experience.
During my certification training at a hotel management institute, I covered a wide range of topics essential for success in the hospitality industry. These included understanding the structure and trends within the industry, mastering front office and housekeeping operations, gaining skills in food and beverage management, revenue and financial management, marketing and sales strategies, human resource practices, event management, technology integration, sustainability initiatives, and crisis management protocols. This comprehensive training equipped me with the knowledge and skills needed to excel in various roles within the hotel management sector.