Puja Lama

• Greet guests warmly upon arrival with a friendly and professional attitude.
• Manage reservations and walk-in guests using the restaurant’s reservation system or guest list.
• Escort guests to their tables and provide menus.
• Communicate efficiently with servers and the kitchen to coordinate seating flow.
• Maintain a clean and organized front desk, entrance, and waiting area.
• Answer phone calls and respond to guest inquiries regarding reservations, menu, or restaurant information.
• Ensure guests feel comfortable while waiting and provide estimated waiting times.
• Handle guest complaints or requests politely and inform the supervisor if needed.
• Assist in maintaining guest records for regular customers (VIPs, preferences, etc.).
• Support the service team during peak hours when required.
• Follow restaurant policies, grooming standards, and hygiene protocols.