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Pumumu Elliot  Masiteng , Telephonic Tracer -Treatment Navigator

Pumumu Elliot Masiteng

Telephonic Tracer -Treatment Navigator ·Itumeleng Sechaba HBC - Sead Clinic

South Africa

High school or equivalent, Information Technology Technical Support

Work experience

Total years of experience: 8 years, 2 months

Telephonic Tracer -Treatment Navigator

December 2022 - September 2024

Itumeleng Sechaba HBC - Sead Clinic

Nigel, South Africa

December 2022 - September 2024

* Checking patients who missed treatment appointments with the Data Capture on
the tracking tool Tie.net.
* Generate list of missed appointments: Early Missed Appointments and Late Missed
Appointments.
* Retrieve Files of patients who missed appointments according to the list generated.
* Check on files that patients, whether its true missed or missed capturing.
After confirming the true missed, place calls and trace patients.
* Write down Outcomes and Offer Treatment Delivery or Reschedule appointments
for patients reached.
* Refer patients who are not reached for Home Tracing.
* Pre- Remind patients for next appointment date, via Telephone, SMS or WhatsApp.
* Reporting Daily, Weekly and Monthly statistics/ Report.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Decanting Facilitator

October 2019 - October 2021

The Aurum Institute -Sead Clinic

Nigel, South Africa

October 2019 - October 2021

▪ Promote healthy lifestyle to patients and educate them about the CCMDD
Programme.
▪Enrolling eligible patient on CCMDD Programmme.
▪ Provide support and guidance to patients, Who are diagnosed with Chronic disease
like HIV and AIDS, Diabetes and High Blood Pressure.
▪ Conducting Adherence Club.
▪ Have Health Talks.
▪ Receiving Treatment Parcels for patients and Dispensing parcels to patient at pick
up points and Adherence Club.
▪ Identifying defaulters, refer them to home and telephone tracers.
▪ Give health talks to CCMDD Patients
▪ Report weekly and monthly
statistics
▪ Assisting with the renewal of scripts.
▪ Coodinating ques on Annual Bloods visits of patients.
▪ Remind patients to come collect the treatment.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Fettler Jigger

December 2015 - February 2018

ALOS HOLDINGS PTY- INTUTHUKO BABCOCK POWERLINES

Nigel, South Africa

December 2015 - February 2018

Receiving and Preparing Steel:
The steel or iron is thoroughly cleaned to remove any surface contaminants like oil,
grease, rust, or paint.
Hang Steel On Spreader Bar using wire.
Check Steel is properly hanged.
A flux, a substance that helps the zinc to adhere to the metal, may be applied before
the immersion.
The prepared steel or iron is immersed in a bath of molten zinc, typically at
temperatures around 850°F (450°C).
The molten zinc covers the entire surface of the metal, creating a protective layer.
The galvanized steel is removed from the zinc bath at a controlled rate.
The outer layer of molten zinc solidifies to form a pure zinc coating.
Any drips of zinc removed for a smoother finish. (Fettler)

Company industry:
Manufacturing
Job role:
Manufacturing

Administrative Assistant -Intern

March 2014 - February 2015

Gauteng Department of Education

Benoni, South Africa

March 2014 - February 2015

▪ Manage the office diary, Emailing, Typing, faxing.
▪ Filing documents, Screening on incoming and outgoing calls.
▪ Taking minutes, organize and plan for meeting.
▪ Office Management Ordering supplies, managing office equipment, and assisting
with general office tasks.
▪ Event Planning Coordinating events and conferences.
▪ Client and Visitor Support Greeting visitors, handling inquiries, and ensuring a
positive first impression.

Company industry:
Training & Education Center
Job role:
Administration

Field Worker- Volunteer

April 2012 - March 2013

Ekurhuleni Department of Health

Nigel, South Africa

April 2012 - March 2013

* Providing Door to Door Campaigns.
* Promoting The Importance Healthy Lifestyle To The Community.
* Educating Community About Personal Hygiene.
* Educating Community The Importance of Getting Regular Health Check-ups in
nearest health facilities check up like: T.B
High Blood Pressure
Diabetes
HIV and AIDS
* Referring Community Members To Nearest Clinic.
* Promoting Awareness of HIV and AIDS:
* Rapid Test.
* Use of Condoms.
*Emphasis Importance of Taking ARV Treatment to patients diagnosed with HIV and
AIDS.
* Teaching About CD4 count and Viral Load.
* Referring Community Members To Social Workers for Counseling.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Education

Konani Training Institute mICT Seta

February 2012

February 2012

High school or equivalent, Information Technology Technical Support

South Africa

*Language and Communication. * Numeracy. * Data Communication. * Networking and Cabling. * Help Desk. * Problem Solving. * PC Software and Hardware Configuration.

LIMCO CONSULTING AND MANAGEMENT -Service Seta

August 2011

August 2011

High school or equivalent, Business Administration Services

South Africa

* Business Communication. * Business Management. * Administration. * Finance for Office administrators. * Customer Care. * Work and Career Orientation. * Stock and Inventory. * Fraud and Confidentiality. * Contract and Service Provider.

Nimrod Njabulo Ndebele Secondary School

December 2009

December 2009

High school or equivalent, Biology And Physics

South Africa

Home Language Isizulu 53% English First Additional Language 43% Mathematical Literacy 49% Life Orientation 60% Geography 39% Life Science 39%

Skills

Business Administration
Expert
Business Administration
Expert
Line Production
Expert
Line Production
Expert
Client Retention
Expert
Client Retention
Expert
Field Work
Expert
Field Work
Expert
Community Health
Expert
Community Health
Expert
Attention to details
Expert
Attention to details
Expert
Time Management
Expert
Time Management
Expert
Organizing and Planning
Expert
Organizing and Planning
Expert
Customer Care
Expert
Customer Care
Expert
Community Health Worker
Expert
Community Health Worker
Expert
Retention and Counselling
Expert
Retention and Counselling
Expert
Telephone Etiquette
Expert
Telephone Etiquette
Expert
Microsoft Suite
Expert
Microsoft Suite
Expert
Safety and Quality Assurance
Expert
Safety and Quality Assurance
Expert
Communication and Team Player
Expert
Communication and Team Player
Expert
Administrative
Expert
Administrative
Expert

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
National Certificate Business Administration NQF Level
National Certificate Information Technology Technical Support NQF Level 4

Training
Microsoft Digital Literacy
Microsoft Imagine Academy
May 2020
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