Poonam Sharma

• Managing end-to-end recruitment cycle including sourcing, interviewing, onboarding, and induction.
• Preparing and issuing employment contracts, offer letters, and HR documentation in with UAE labor laws.
• Maintaining employee records, HR databases, and leave management systems.
• Supporting payroll preparation by providing accurate attendance and employee data.
• Handling visa processing, renewals, medicals, and coordinating with PRO for DMCC-related compliance.
• Designing and implementing employee engagement activities.
• Advising management on HR policies, probation evaluations, and disciplinary actions.
• Driving HR operations including exit formalities, clearance, and final settlement procedures.
• Conducting KYC for new business clients and performing screening on LSEG

• Manage end-to-end recruitment lifecycle (sourcing, interviewing, onboarding, induction) for a
multicultural trading and shipping organization.
• Prepare employment contracts, offer letters, and HR documentation in compliance with UAE
Labour Law and DMCC regulations.
• Maintain HR databases, leave management systems, and employee records, supporting
accurate payroll input and attendance tracking.
• Coordinate visa processing, renewals, and medicals with PRO teams, ensuring 100% DMCC
compliance.
• Design and deliver employee engagement initiatives, strengthening retention and workplace
culture.
• Advise leadership on HR policy, probation reviews, and disciplinary matters; manage exit
formalities and final settlements.
• Conduct KYC and screening checks for new business clients using LSEG due-diligence platform.

• Effectively managed calendars, meetings, corporate card, travel, and expenses forVPs and Directors,
ensuring seamless operations.
• Performed key accounting functions, including accruals, and resolved Concur-related queries to maintain
financial accuracy.
• Ensured the timely submission of various claims, including medical, fuel, TEV, mobile bills, and CPC
payments.
• Coordinated documentation for laptop issuance and the purchase of new assets, streamlining asset
management.
• Finalized purchase orders (PO) and payment terms, issued POs to vendors, and ensured prompt follow-ups
for delivery.
• Managed travel arrangements for leadership, including booking tickets, hotels, and cabs, ensuring a smooth
travel experience.
• Led CSR initiatives and team-building events, promoting a positive workplace culture and employee
engagement.
• Maintained regulatory records, conducted staff inductions, and identified training needs to support team
development.

• Provided executive support to VPs and Directors, managing calendars, meetings, corporate
cards, travel, and expense reconciliation for 6+ years.
• Performed accrual accounting and resolved Concur queries, maintaining financial accuracy
across multiple cost centers.
• Processed medical, fuel, TEV, mobile, and CPC claims on schedule, maintaining a zero-backlog
approval record.
• Managed asset issuance documentation (laptops, equipment) and coordinated new asset
purchases end-to-end.
• Finalized and issued purchase orders and payment terms to vendors, ensuring on-time delivery
follow-up.
• Organized leadership travel (flights, hotels, ground transport), delivering seamless multi-city
itineraries.
• Led CSR initiatives and team-building events that improved cross-functional employee
engagement.
• Maintained regulatory and compliance records; conducted staff inductions and identified
training needs.

• Managed written correspondence for customer queries and requests across India, ensuring timely and
accurate responses.
• Conducted Root Cause Analysis (RCA) for escalated cases and collaborated with relevant departments to
ensure resolutions.
• Ensured adherence to Service Level Agreements (SLA) and quality standards, consistently delivering
customer satisfaction.
• Monitored and maintained quality scores while coordinating targets set by clients to drive performance
excellence.
• Coordinated with consumer website moderators and conducted follow-ups to ensure case resolutions.

• Managed written correspondence for customer queries across India, ensuring SLA-compliant
turnaround.
• Conducted Root Cause Analysis on escalated cases, partnering with cross-functional teams to
drive resolution.
• Monitored quality scores against client-defined targets, supporting consistent service
excellence.

• Arranged daily meetings for managers and the Managing Director, providing product briefings.
• Managed correspondence and reporting for managers to ensure streamlined communication.
• Oversaw recruitment processes, including joining formalities, documentation, and separation procedures.
• Maintained employee databases and ensured the efficient functioning of office administration.
• Investigated root causes of errors and implemented process improvements to enhance operational
efficiency.

• Coordinated daily meetings and briefings for senior managers and the Managing Director.
• Managed recruitment administration including joining formalities, documentation, and
separation processing.
• Maintained employee databases and supported efficient day-to-day office administration.

• Resolved ISP-related technical inquiries and delivered timely callback support to customers, ensuring high
quality service.
• Facilitated team alignment by disseminating updates on processes, products, and technology
developments.
• Proactively shared expertise to enhance team performance and foster continuous improvement.

• Resolved ISP-related technical inquiries and delivered timely callback support, maintaining
service quality KPIs.
• Shared process and product updates across the team to support continuous improvement.