MA SALOME PUNAY

 Singe-handedly manage the overall receptions jobs and oversee the office daily activities/operation.
 Monitored multiple databases to keep track of all company sales record including daily and monthly inquiries (via
phone and walk-in), client list, business cards and follow up as appropriate.
 Overseeing the recruitment process such as reviewing resumes, phone screens, scheduling for interviews and
assisting the interview process.
 Supported Accounts team in improving operations and resolving issues and concerns or answer account-related
questions.
 Performed initial client assessment to begin the sales process.
 Assisted various document preparation and project support.
 Improved company customer service rating by 80% by delivering an exceptional level of service to each customer
by listening to concerns and answering questions.
 Acted as Personal Assistant to the Managing Director and General Manager to support with daily operational
functions.
 Function as an administrative link to HR and other departments to ensure that all parties receive the relevant
information respectively.
 Contributed secretarial and administrative support activities to ensure the smooth operation of the company
especially the sales department.
 Sorted, received and distributed postal correspondence between departments and personnel, including parcel
packaging, and documents as well as preparing for packages for shipment, pick-up or courier delivery to customers.
 Answered telephone enquiries from clients, vendors and the public and routed business correspondence to correct department or staff member, to resolved or escalated issues to management personnel to ensure client satisfaction.
 Greeted customers and visitors in person and via telephone calls in a professional manner and provided friendly,
knowledgeable assistance.
 Observed and screened visitors to verify accessibility to inter-office personnel.
 Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
 Scheduled office meetings and client appointments.
 Provided clerical support to company employees, including copying, faxing, file management, compiling and
producing documents and reports.

 Received, sorted and distributed mails.
 Kept reception area clean and neat to give visitors a positive impression of the company.

Counted money in cash drawers at the beginning and the end of the shifts to ensure the amounts are correct and
that there is adequate change.
* Greeted customers’ when entering and leaving the establishment.
* Scanned goods and received or collected payments by cash, check, credit cards, vouchers.
* Issued receipts, refunds, credits, or change due to customers’.
* Ensured pricing is correct.
* Computed and recorded a total of transactions.
* Wrapped, boxed, and bagged items carefully.
* Maintained cleanliness and orderliness in the checkout areas.
* Resolved customer complaints, guided and provided them with relevant information on procedures or policies.
* Answered customers’ questions and called a manager if answers don’t solve the issue.
* Processed merchandised returns and exchanges and checked if items are damaged.
* Requested information or assistance using paging systems.
* Offered customers carry-out service at the completion of transactions.
* Made sales referrals, cross-sell products and introduced new ones.
* Assessed customers’ needs and provide assistance and information on product features.
* Followed and achieved department’s sales goals on a monthly, quarterly and yearly basis.
* Goes the extra mile "to drive sales."
* Maintained in stock and presentable condition assigned areas.
* Actively sought out customers in the store.
* Remained knowledgeable on products offered, current sales and promotions and discussed available options.
* Teamed up with co-workers to ensure proper customer service and discussed upcoming sales.
* Built productive trust relationships with customers’.
* Suggested ways to improved sales (e.g. planning marketing activities, changing the store’s design).
* Recommended, and helped locate or obtain merchandise based on customer needs and desires.
* Cleaned shelves, counters, and tables.
* Helped in inventory stocked taking.
* Used experience and ongoing training to strengthened sales skills.
* Made or hung signs that alert customers’ to an upcoming sales promotion.
* Adhered to company policies and procedures in order to be effective in selling.