Puneet Arora

Situational Leadership Training
Effective Motivating & Delegation
Success with Presentation
Leadership Skills & Leading Small Teams
Basic Cargo Orientation
Services of a Logistics Provider
Marine Cargo Insurance & Claim Settlement by EISA (Eastern India Shipper’s Association)
FCPA, Anti-Corruption, Competition Compliance & Other Compliance related program knowledge
Accelerated Development Program

• Currently reporting to the Group’s Executive Director and Managing Director based in India and accountable for overall country budget and P&L
• Responsible for planning and implementing the Group’s Strategic Corporate initiatives on a national level
• Training and mentoring the team members and aligning them with the expectations of the organisation
• Strengthening the market position by increasing the service offerings of St. John’s Nigeria
• Designing workflow procedures and improving processes wherever possible to achieve operational excellence
• Identifying and managing prospective vendors for asset intensive activities such as Local Haulage &Transportation, Warehousing (Bonded & Non Bonded) and Custom Brokerage etc.
• Fostering long term relationships with stakeholders such as Customers, Suppliers, Carriers, Liners & Overseas Network Partners
• Kept the corporate office abreast with the market conditions, key developments in the country policies, competitor intelligence and prospective customer updates
• Played an instrumental role in establishing Airfreight import & export for Nigeria and moved over 75 tonnes Airfreight within a span of 6 months
• Streamlined cash flow and working capital requirements, negotiated vendor payment terms and pricing to increase profitability by 7%

Responsible for the implementation of the growth strategy by building the local freight sales
Strengthened and developed global network through strategic partnerships with globally renowned freight forwarding organisations
Performed the Business Development activities for the 6 Business Units including - Air, Sea, Land, TIP & Marine, Contract Logistics, Packing & Removals
Focussed sales approach to strengthen the presence within key market vertical such as Pharma, Oil & Gas, FMCG, Chemicals, Aviation and built consistent sales pipeline
Presided review meetings with the internal stakeholders i.e. BU Heads & Finance Controller to ensured that the necessary support is offered from a Commercial perspective for Business Growth & Cash Flow Management

• Responsible for the implementation of the growth strategy by building the local freight sales
• Strengthened and developed global network through strategic partnerships with globally renowned freight forwarding organisations
• Performed the Business Development activities for the 6 Business Units including - Air, Sea, Land, TIP & Marine, Contract Logistics, Packing & Removals
• Focussed sales approach to strengthen the presence within key market vertical such as Pharma, Oil & Gas, FMCG, Chemicals, Aviation and built consistent sales pipeline
• Presided review meetings with the internal stakeholders i.e. BU Heads & Finance Controller to ensured that the necessary support is offered from a Commercial perspective for Business Growth & Cash Flow Management

Independently handled the Marketing & Sales activities in the Bahrain region while reporting to the Country Manager with dotted line reporting to MENAT Regional Sales Director
Reduced churn rate for corporate customers and ensured Global & Regional KPI are consistently met
Implemented global and regional commercial strategies at country level, adapted them in accordance to the local business environment
Planned and drove various global marketing & sales campaigns at the country level
Resolved customer queries on time and maintained optimal levels of customer satisfaction and stickiness
Monitored the preparation of reports indicating Key Performance metrics, analysed and interpreted variances from the planned numbers, undertook course correction wherever possible
Bagged the USA Country League with the 2nd Position in a Global Campaign run by the DHL GF
Awarded with the Fast Track Manager Sales Training Program

• Independently handled the Marketing & Sales activities in the Bahrain region while reporting to the Country Manager with dotted line reporting to MENAT Regional Sales Director
• Reduced churn rate for corporate customers and ensured Global & Regional KPI are consistently met
• Implemented global and regional commercial strategies at country level, adapted them in accordance to the local business environment
• Planned and drove various global marketing & sales campaigns at the country level
• Resolved customer queries on time and maintained optimal levels of customer satisfaction and stickiness
• Monitored the preparation of reports indicating Key Performance metrics, analysed and interpreted variances from the planned numbers, undertook course correction wherever possible
• Bagged the USA Country League with the 2nd Position in a Global Campaign run by the DHL GF
• Awarded with the Fast Track Manager Sales Training Program - Quest for Sales Excellence (Turkey)

Reported to the Country Manager and was independently handling commercial activities for branches in Lagos, Abuja, Kano & Port Harcourt
Prepared and submitted MIS reports related to sales pipeline and business volumes
Established KPI for the sales team in line with the EMA Regional Sales Targets & Budgets
Assisted the sales team in preparing proposals for MNC, GCS & VIP customers and overseas agents based on the received rate request
Conducted weekly meetings with the Credit Control & Commercial Teams to ensure DSO are in line with the agreed customer terms and are aligned with DHL’s growth objectives and working capital requirement
Followed up on major customers with regards to new business potential and offer new & innovative logistic solutions thus reducing cost and increasing efficiency, increasing up-trade and Share of Wallet business
Secured vessels charter movement for Oil Rig from China to Nigeria, Warri with US 1 million top line
Played a critical role in achieving 40% Year on Year growth for the company

& Port Harcourt
• Prepared and submitted MIS reports related to sales pipeline and business volumes
• Established KPI for the sales team in line with the EMA Regional Sales Targets & Budgets
• Assisted the sales team in preparing proposals for MNC, GCS & VIP customers and overseas agents based on the received rate request
• Conducted weekly meetings with the Credit Control & Commercial Teams to ensure DSO are in line with the agreed customer terms and are aligned with DHL’s growth objectives and working capital requirement
• Followed up on major customers with regards to new business potential and offer new & innovative logistic solutions thus reducing cost and increasing efficiency, increasing up-trade and Share of Wallet business
• Secured vessels charter movement for Oil Rig from China to Nigeria, Warri with US 1 million top line
• Played a critical role in achieving 40% Year on Year growth for the company
• Handled an additional job responsibility as Airfreight Manager for a period of 4 months

• Responsible for monitoring and coordinating the day to day operations of the Airport Free Zone
• Prepared and submitted weekly and monthly MIS reporting to BDP/US and to customers as per their requirements
• Performed revenue expansion activities for the Free Zone Warehousing and Distribution activities
• Negotiated freight charges with the carriers for outbound and with agents for inbound movements
• Identified potential vendors to enhance the service quality and reducing costs

Responsible for monitoring and coordinating the day to day operations of the Airport Free Zone
Prepared and submitted weekly and monthly MIS reporting to BDP/US and to customers as per their requirements
Performed revenue expansion activities for the Free Zone Warehousing and Distribution activities
Negotiated freight charges with the carriers for outbound and with agents for inbound movements
Identified potential vendors to enhance the service quality and reducing costs

• Responsible for monitoring and coordinating the day to day operations of the Airport Free Zone
• Prepared and submitted weekly and monthly MIS reporting to BDP/US and to customers as per their requirements
• Performed revenue expansion activities for the Free Zone Warehousing and Distribution activities
• Negotiated freight charges with the carriers for outbound and with agents for inbound movements
• Identified potential vendors to enhance the service quality and reducing costs

Responsible for leading the sourcing and distribution functions of branded food products in Western African region
Coordinated the logistics operation of approximately 400 TEU’s per month
Was in-charge of stock planning, spanning analysis of status sheet and coordinated with various business divisions regarding weekly pending and order status
Accountable for warehouse management including the planning and implementation of the internal controls
Managed secondary distribution encompassing contracting with transportation companies and developing new vendors
Handled relationship managementwith various inspection agencies, customs and government officials for smooth clearance of consignments
Singlehandedly managed the business of import clearance and distribution of above 350 to 400 containers per month
Instrumental in launching systems to enable company gaining lead time in clearance procedures and secured overall operational efficiency
Possess basic operation knowledge of various WMS (Warehouse Management System) such as SAP, Tandem & CS Plus

2002 - Jul 2005 BDP India Pvt Ltd., Kolkata, India Assistant Branch Manager

2001 - 2002 Lemuir Air Express (DHL Danzas), Bangalore, India Management Trainee

1999 - 2001 MSAS Global Logistics (I) Pvt Ltd, Kolkata, India Senior Sales Executive

1995 - 1999 Allied Aviation Private Limited, Kolkata, India Sales Promoter