Puneet Indoria

• Spearheading a high-performing 15-member Accounts Receivable team, driving daily productivity and ensuring strict adherence to turnaround times (TAT) and service level agreements (SLA).
• Managing key revenue cycle management (RCM) performance indicators, including Days in AR, Net Collection Rate, Denial Rate, and Clean Claim Rate, consistently achieving benchmark standards.
• Designed and implemented comprehensive SOPs and workflow structures for a newly onboarded client, optimizing operational efficiency from the outset.
• Overseeing financial performance for an $85M revenue client, with current metrics reflecting an impressive 29 Days in AR, exemplifying effective revenue management strategies.

• Led a dynamic 15-member cross-functional team specializing in Accounts Receivable, Billing, and Credentialing.
• Streamlined client onboarding processes, facilitating discovery calls and contract reviews to ensure alignment with operational goals.
• Organized and conducted weekly client meetings to discuss performance metrics, improvement strategies, and resolve challenges effectively.
• Executed volume-based workforce forecasting and operational planning to optimize team performance and resource allocation.
• Maintained accurate client data in Zoh, enhancing data integrity and operational efficiency.

• Conducted thorough audits of daily Billing, Accounts Receivable (AR), and Charge Posting processes to ensure adherence to quality benchmarks and identify areas for improvement.
• Developed and presented weekly quality dashboards utilizing Power BI, featuring graphical comparative analyses for executive leadership review.
• Performed root cause analysis on client escalations, formulating actionable Plans of Action (POAs) to effectively resolve issues.
• Facilitated one-on-one coaching sessions with underperforming team members, providing tailored training recommendations to enhance performance.
• Contributed as a key member of the core team in the development and continuous improvement of quality assurance protocols.

• Oversaw high-priority claims and resolved clearing house rejections, ensuring efficient submission and timely payment processes.
• Facilitated weekly strategy sessions with US-based account managers to discuss claim outcomes and implement process improvements.
• Led onboarding initiatives, providing training and mentorship to new hires, enhancing team performance and query resolution capabilities.
• Streamlined claims management processes, contributing to increased operational efficiency and improved cash flow.
• Fostered a collaborative team environment, driving engagement and knowledge sharing among team members.

• Managed and resolved AR claims over 30 days, achieving a high resolution rate for clearing house rejections.
• Supervised a team of 4, effectively delegating tasks, conducting audits, and monitoring performance to enhance team productivity.
• Developed and presented comprehensive weekly and monthly AR aging and denial summary reports, providing valuable insights for senior leadership and client evaluations.
• Implemented process improvements that streamlined AR workflows, contributing to overall efficiency and reduced claim resolution times.
• Fostered a collaborative team environment, promoting professional growth and ensuring alignment with organizational goals.

• Oversaw inventory management and stock updates using Indosoft software, ensuring accurate order records and efficient operations.
• Processed daily customer bookings, maintaining meticulous documentation that streamlined the order fulfillment process.
• Resolved customer inquiries and complaints effectively, enhancing customer satisfaction and loyalty.
• Promoted LPG-related products, increasing sales through strategic cross-selling techniques.
• Developed strong organizational skills and attention to detail, crucial for transitioning into an Accounts Receivable Supervisor role.
• Fostered effective communication with customers and team members, ensuring a collaborative work environment.