Purushothaman Shanmugam

IT Security & User Access Support at Norwich Union

• India
• February 2007 to September 2011

Bengaluru, India.
➢ Worked as a Technical Analyst at WNS Pvt ltd, Chennai.
Roles & Responsibilities in WNS Pvt Ltd Chennai.
Client: Norwich Union (AVIVA) UK.
Duration: 12 Feb 2007 to 08 Sept 2011.
Domain: IT Security & User Access Support.

➢ Creation of user ids in AS/400, Windows & Mainframe for New Employees.
➢ Connecting and removing the users from the group.
➢ Granting and revoking access & security privileges to users.
➢ Ensure proper authority is obtained prior to granting access.
➢ Providing the Role Based access security privileges for the user profiles.
➢ Extending the user ids and resetting passwords.
➢ Supporting & installing the new applications for the users.
➢ Providing the access for the different regions.
➢ Moving staff from one department to another department (Internal Access)
➢ Automation of house keeping jobs.
➢ Performing day to day User Account/ Access Operations.
➢ Removal of access and Deletion of staff id is performed once the user has left the company.
➢ Trouble shooting the applications in the systems for the users.
➢ Handling various banking application related to Access management.
➢ Restricting the user profiles accessing to the protected resources.
➢ Performing regular maintenance checks on the applications.

➢ Conduct training for users on the use of the applications
➢ Generating the logs & escalate the issues raised by the users.
➢ Dealing with AS/400 (Severity level) PAC/Incident tickets.
➢ Performing Backup and Restoring user ids & access..
➢ Generating the report depends upon the client requirement.
➢ Updating the Process with new, quick and accurate resolutions.
➢ Updating documents which will be helpful in eliminating process disconnects.
➢ Actioning the Emails sent by users to the group mail box.
➢ Communicating with the other teams for solving the user issues.
➢ Providing on call support to the customers if there is any issue with the application.
➢ Process the customer requirements to an agreed scope and maintaining the SLA.
Roles & Responsibilities in Wells Fargo India Solutions Bengaluru.


Client: Wells Fargo Bank US.
Domain: IT Security & User Access Management.

➢ Creation of user ids in Mainframe & Windows for New Employees.
➢ Understanding of catalog alias, RACFid standards & TSO segments.
➢ Connecting and removing the users from the group.
➢ Supporting more than 200 applications to the users.
➢ Granting and revoking access privileges to users.
➢ Ensure proper authority is obtained prior to granting access.
➢ Extending user ids and resetting passwords.
➢ Changing Temporary Users to Permanent (role)
➢ Moving staff from one department to another department (Internal Access)
➢ Providing Read, Write, Update, Alter, and Control access to Datasets.
➢ Creation of different groups and assigning the Ownership for these groups.
➢ Performing day to day User Account/ Access Operations.
➢ Removal of access and Deletion of staff id is performed once the user has left the company.
➢ Basic knowledge of Mainframe Subsystems like TSO ISPF, SDSF & RACF.
➢ Checking the TPX (Session Manager) profiles.
➢ Application used is Remedy for ticket logging purpose and monitoring.
➢ Updating documents which will be helpful in eliminating process disconnects.
➢ Ensure the SLA is met.
➢ Actioning the Emails send by users to the group mail box.
➢ Communicating with the other teams for solving the user issues.
➢ Providing on call support to the customers if there is any issue with the application.
➢ Process the customer requirements to an agreed scope and maintaining the SLA.

Solution Environment:
IBM Mainframe: Z/OS, TSO, SDSF, ISPF, Top Secret & RACF.


Roles & Responsibilities in IBM India Pvt Ltd Chennai.


Client: AIR CANADA.
Domain: IT Security & User Access Support.

➢ Creation of user ids in AS/400, Windows & Mainframe for New Employees.
➢ Connecting and removing the users from the group.
➢ Granting and revoking access & security privileges to users.
➢ Ensure proper authority is obtained prior to granting access.
➢ Providing the Role Based access security privileges for the user profiles.
➢ Authorising internal user accesses and administer allocation of accesses and maintain user profiles.
➢ Supporting & installing the new applications for the users.
➢ Providing the access for the different regions.
➢ Moving staff from one department to another department (Internal Access)
➢ Automation of house keeping jobs.
➢ Performing day to day User Account/ Access Operations.
➢ Removal of access and Deletion of staff id is performed once the user has left the company.
➢ Trouble shooting the applications in the systems for the users.
➢ Handling various banking application related to Access management.
➢ Restricting the user profiles accessing to the protected resources.
➢ Extract data from reporting databases in order to produce a suite of reports.
➢ Performing regular maintenance checks on the applications.
➢ Collaborate with all groups involved with Complaince to ensure that the impact of any changes is fully understood.
➢ Conduct training for users on the use of the applications
➢ Generating the logs & escalate the issues raised by the users.
➢ Dealing with AS/400 (Severity level) PAC/Incident tickets.
➢ Performing Backup and Restoring user ids & access..
➢ Generating the report depends upon the client requirement.
➢ Updating the Process with new, quick and accurate resolutions.
➢ Updating documents which will be helpful in eliminating process disconnects.
➢ Actioning the Emails sent by users to the group mail box.
➢ Communicating with the other teams for solving the user issues.
➢ Providing on call support to the customers if there is any issue with the application.
➢ Process the customer requirements to an agreed scope and maintaining the SLA.