Service Manager
M.V Dugar Group
Total des années d'expérience :5 years, 6 Mois
Leada teamof 8 workshop Service In charges and 3S outlets inKathmandu.
TeamHandling 3-wheeler After Sales Service Department in Nepal
Responsible for service operations, Spare parts / labor revenue, service volume and customer reach
programs.
Adhere to dealer management systems. Reduce repeat jobs by checking parameters of repair quality. Administer
Post service follow-up by dealers/branches and scrutinize results.
Warranty Audit, Assess Skew Analysis to understand the warranty judgment of dealer and guide
dealers to minimize the losses due to warranty rejection. Map competitor network and judge market
potential.
Handle overall operations at the service workshop.
Conducting training programmers to enhance operational efficiencies of workforce, focusing on technical
& customer care aspect.
Maintaining a proper inventory ofspare for smooth execution of service operations.
Maintained inventory of replacement parts and prepared purchase orders.
Providing solutions in automobile crash repair in terms of new technology and repairs methods on Mono
M.Tech (Mechanical Design) From Indian Institute of Technology (IIT Madras).