Head Of Credit &Collection
Swawaeed Employments LLC
Total des années d'expérience :30 years, 11 Mois
Managing a team of Collection Executives, Bill Collector, Account Receivable Accountant, Invoicing Supervisor/ Coordinators
Managing 350 contract agreements of clients located in Emirates, Dubai and Sharjah, Northern Emirates, Alain, Abu Dhabi
Handling collections of government and private companies Business volume: AED 31 MLN
Value of payroll managed: Average AED 10 mn (only Blue-collar)
Software used: SAPR7 / Citrix/JD Edward/Oracle/ MYCOME
Managing the credit approvals process for day-to-day business
Performing Credit risk portfolio assessment and management
Supervising the outstanding debt situation
Evaluating customers’ credibility, initiating credit bureau report and financial statements, finalizing credit facilities
Working with traders on over-dues and their reminder list
Executing negotiation of payment plans with customers
Maintaining updated customer credit history and entire communication on collection reminders
Following up with the legal team for updating on on-going cases- Handling legal / police cases/settlements
Updating systems with contractual parameters and details related to approved credit
Optimizing outstanding debtors by maintaining productive business relationships
Achievements at Sawaeed
• Streamlined operations for the collection department, restructured the team, reporting structure, daily day-end collection reports
• Introduced new credit risk policy
• Reduced DSO rating from 150 days to 60 days within 3 three months of joining
• Overdue outstanding was reduced by AED 66 mn within 4 months
• Played a key role in establishing and maintaining portfolio of all current customers
• Improved credit risk by implementing a daily visit to customers, monitoring ageing buckets and outstanding, decreasing of credit limits
• Successfully handled legal / police cases, settlements, reduced legalization ratio to just 6 cases
• Reduced mismatching of timesheets by cross-checking both timesheets (customer and Sawaeed) before finalization of invoices
• Ensured all invoices are submitted before 10th of every month, improving collection rates
• Implemented system of two months security cheques to be kept against customers’ account
Reported to Finance Manager & Chairman
Managed a team of collection executives, AR/AP accounts people
Engaged in end-to-end management of outstanding collection/receivables & invoicing of 8 Divisions (construction materials related work)covering 2100 government and private clients in the Emirates
Business volume: AED 300mn PA
Software used: Oracle
Prepared collection plan and projected cash flow statements
Drafted and presented Ageing reports for remedial measures
Assessed debtors balance to ensure a reduction in debtors DSO
Reconciled statement of accounts with AR supervisor
Initiated credit bureau report prior to granting credit to new customers
Evaluated due / overdue/ legal / delinquents / runaway / police case outstanding for implementing effective remedial measures
Updated police / legal department for resolving default cases
Achievements at SS Lootah Group
• Collections improved from AED 18 to 21 mn
• Reduced DSO/DDSO from 230 Days to 110 days and managed quarterly recognition of bad debts
• Implemented easily to read reports that enabled effective monitoring of collection operations
• For bad payers, collected PDCs in advance, changed payment clauses, covered actual cost of material on advance payments
• Successfully handled 67 legal cases and 13 police cases
Group Credit Manager
Business volume: 30 mn
Software used: mycome
Having experience in Horeca, (Hotels/restaurants/canteens)
Dealt with supermarket / whole-sellers / retailers / hotels
Maintained with two divisions Dry and frozen (lentils / wheat / edible oils / jam / spices / frozen chicken / mutton / fishes / chicken franks/ Spread cheese and cream
• Led a team of 11 Sales executives with two bill collectors for over 2500 clients across GCC Countries Dubai, and Sharjah and the Northern Emirates
• Played a key role in recoveries and implemented a strategic plan of collections
• Recovered individual outstanding by initiating police case against defaulters
• Visited all the braches (seven emirates) for meeting and recoveries with sales team and collection executives
• Weekly meeting with CEO / CFO / Chairman for the discussion of legal cases, ongoing outstanding and recoveries
• Identified many loopholes with sales teams vendors and fixed the issues and reported to the management for better improvements
• Managed a monthly billing of AED 30 million
• Successfully managed the dispatch of Invoices to US Army Contracts in Afghanistan
• Prepared invoices & related documents for US Army contracts in Afghanistan, Iraq and US regions
• Achieved a daily average collection by AED 500K to 800K
• Played a key role in establishing the Credit &Control Department, implemented credit policies, maintained organizational structure, ensured team meets targets & objectives
Senior Credit Controller
Business volume/ Turnover 66MLN per annum; 55MLN in a month
Software used: CITRIX ERP
• Successfully brought up monthly billing cycle in line, and implemented the system of dispatching of invoices
• Achieved 45% collection of the old outstanding by training the collectors to approach the clients
• Collection improved, collected bad debts, reduced DSOs, and DDSOs
• Got promoted from Credit Controller to Senior Credit Controller
Credit Controller
Software used: Oracle
Dispatching invoices and follow-up with the outstanding with Horeca (hotel/restaurants/Canteen)
Managed credit & collections for a business turnover of AED 12 million
Successfully reduced DSO and prevented aging bucket movement
Successfully recovered old sticky outstanding, achieving assigned collection target within the first month of joining
Finance Coordinator
Followed up Payments and recoveries on time
Dispatched invoices on time for better and collections on due dates
Coordinated with sales for contract terms and resolve outstanding on holding of invoices by Contractors
Met with Chief engineers at the site and got payment approvals
Collection Executive
Raised invoices as per the contracted term of the payments
Dealt with governments (HH rulers) courts / Dubai Municipality
Followed up export payments recoveries
Reconciled deposit vs. collection
Collated all files and correspondence of customers for ISO 9001