Pushpa Nirola

• Excellent sales skills via direct selling, cross selling, suggestive selling, customer follow ups and customer retentions.
• Watches, listens, interacts and follows up with customers to ensure satisfaction and resolves issue.
• Maintains store visual standards as per the brand guidelines and execute seasonal floor set within the time frame.
• Demonstrates and maintains product knowledge, in-store promotions at all times.
• Achieves monthly, quarterly, and yearly targets.
• Recommends fast selling, potential products or service to concerned department by collecting customer information and analyzing customer needs in order to maximize the sales.
• Conducts the training session with the team in the store to ensure the highest level of customer service is provided.

• Entrusted with the responsibilities due to my numerical & accountancy skills.
• Recognized for effective cash management by my line managers.
• Responsible for daily, weekly and monthly administrative reports.
• Ensures that store is complying with relevant Health and Safety legislation.
• Handles petty cash, floats and expenses, large amounts of paperwork and data.
• Maintains all point of sale (POS) machines, tools and equipment in good working condition.
• Communicates with Facilities management regarding store maintenance issues related to utilities.
• Co-ordinates with IT regarding system issues.
• Receives deliveries of stationeries and maintaining suitable and sufficient office stationary levels.
• Manages and maintains stock file accuracy on auditable elements.
• Co-ordinates with payroll department to resolve issues regarding discrepancies in payment of the staff.
• Identifies and corrects cash register errors and takes measures to ensure that further errors do not happen.

• Excellent sales skills via direct selling, cross selling, suggestive selling, customer follow ups and customer retentions.
• Watches, listens, interacts and follows up with customers to ensure satisfaction and resolves issue.
• Maintains store visual standards as per the brand guidelines and execute seasonal floor set within the time frame.
• Demonstrates and maintains product knowledge, in-store promotions at all times.
• Achieves monthly, quarterly, and yearly targets.
• Recommends fast selling, potential products or service to concerned department by collecting customer information and analyzing customer needs in order to maximize the sales.
• Conducts the training session with the team in the store to ensure the highest level of customer service is provided.
• Forwards estimate to customers on request, follows up in order to convert the estimate into sale.

• Welcomes and greets every customer in a warm and friendly manner & delivers excellent customer service at all times.
• Indentifies customer needs through asking questions; confidently recommends appropriate products; recommends others products at every sale opportunity.
• Receives cash or payment in any authorized modes from customers, issues receipts/ bills against their purchase and provides professional cash point service.
• Handles customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrates and maintains product knowledge, fashion trend, in-store promotions at all times.
• Maintains clean and organized display, fitting room and stock areas.
• Complies with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.