Putri Khairina Assyraf

Lead and Deliver personalized, anticipatory
service.
Manage VIP Guest Preference.
Oversee shift operations with seamless arrival
and departure experience.
Monitor guest satisfaction metrics, feedback,
and complaints.
Provide on the spot training to team members.
Prepared daily detailed shift and VIP reports.
Curated memorable activities and engagement
during the stay.
Curating VIP turndown gift amenities
Manage Front Office inventory and budgeted
stock.
Handle front desk and guest experience email
correspondence.

Conduct check-in and check-out procedures
Handle billing, financial transaction, and folio
management with confidentiality.
Coordinate with housekeeping, F&B team to ensure
a memorable guestjourney
Resolve any guest complaints, inquiries, and
concerns during the stay.
Communicate effectivelywith other departments
for guest pre-arrival request.